Front Desk Agent - Sonesta KCI

KMG Hotels; Kansas City (MO); On-site; USD 30,000 - 40,000; Full time

Job summary

A hospitality company is seeking enthusiastic individuals to join the front office team at the Sonesta Select Kansas City Airport. Full and part-time positions are available, ideal for those who thrive in a fast-paced environment. Duties include checking guests in and out, managing reservations, and providing top-notch customer service. A high school diploma or equivalent is required, with hospitality experience being advantageous. Candidates should possess strong communication skills and the ability to maintain professionalism in appearance and service.

Qualifications

• Strong communication skills are essential for guest interactions.
• Previous experience in hospitality preferred, showcasing customer service abilities.
• Competency with Microsoft Office is necessary for various tasks.

Responsibilities

• Check guests in and out efficiently.
• Manage reservations and guest inquiries professionally.
• Provide information about hotel services and local attractions.

Skills

Strong written and verbal communication skills

Excellent customer service skills

Competency with Microsoft Office

Education

High school qualification or equivalent

Job description

Overview

Join KMG Hotels and the Sonesta KCI as we are undertaking a full renovation project inside and out. The Sonesta Select Kansas City Airport is seeking enthusiastic, energetic people to join our front office team, Full and Part-time positions available, flexible shifts. Ideal positions for people who like a fast-paced, ever-changing environment.

Duties include greeting and registering guests, communicating via phone and text message, taking care of guests' service requests, processing payments, and using the Marriott guest service systems.

Responsibilities

• Checking guests in and out.
• Receiving and managing reservations made online and telephonically.
• Verifying guests' payment methods during check-in.
• Assigning rooms to guests and informing them of any specials offered by the hotel.
• Organizing transport services for guests at their request.
• Providing guests with information about the hotel.
• Keeping abreast of attractions that may be of interest to guests.

Requirements

• High school qualification or equivalent.
• Previous hospitality experience would be advantageous.
• Strong written and verbal communication skills.
• Well-presented and professional appearance.
• Competency with Microsoft Office.
• Ability to learn on the job.
• Excellent customer service skills.
• Must have flexible hours.