Guest Services Employee - Winter Lights Spectacular

Lehigh Valley Zoo; North Whitehall Township (PA); On-site; USD 12,000 - 15,000; Full time

Benefits offered by this job

Flexible schedule

Job summary

Lehigh Valley Zoo in Schnecksville, PA, seeks a seasonal Guest Services Associate for the Winter Lights Spectacular, a 40-evening event from November through January. The role centers on guest interaction at POS, delivering quality service and assisting guests with questions about tickets and merchandise.

Responsibilities include training for all GSE positions, following the GSE Handbook, and maintaining a positive guest experience while supporting security and operations with the team.

Qualifications

• High school diploma or equivalent preferred.
• 16 years of age or older; minors must comply with PA Child Labor Act and have a valid work permit.
• Willing to work hours needed (weekends, holidays and evenings).
• Excellent communication and customer service skills.

Responsibilities

• Create and maintain a positive experience for all LVZ guests.
• Train for all GSE positions and learn all roles and expectations.
• Review GSE Handbook and Training Manual to familiarize with Zoo policies and codes.
• Understand sign-in/sign-out radios and proper usage for communications and emergencies.
• Arrive 30 minutes prior to scheduled event start time.
• Remain at your position unless granted permission to leave by a GSE Lead or SDO.
• Contribute to daily LVZ cleanup after shift or closing time as needed.
• Other duties as assigned by Zoo management.

Skills

Communication skills

Public speaking

Customer service

Money handling

Professional demeanor

Flexibility

Guest satisfaction focus

Education

High school diploma or equivalent

Job description

Guest Services Associate - Winter Lights Spectacular

SEASONAL - Schnecksville, PA

JOB SUMMARY:

During Winter Light Spectacular (WLS) at Lehigh Valley Zoo, Guest Services Employees (GSE) perform a variety of roles with the goal of maximizing the guest experience during the region's most magical winter event. The role changes based on LVZ’s nightly needs and as the season evolves, as well as the skill set displayed by each GSE. The majority of GSE assignments are guests-facing and will have significant interaction with guests while working at point-of-sale locations. This position involves providing quality customer service, knowledge of our ticketing and merchandise platforms and be accessible to guests for questions and concerns. Guest satisfaction is paramount to the success of the LVZ. WLS runs 40 evenings from November through January and GSE will be scheduled based on their availability.

MAIN DUTIES AND RESPONSIBILITIES

• Create and maintain a positive experience for all LVZ guests
• Train for all GSE positions and learn all roles and expectations
• Thoroughly review your GSE Handbook and Training Manually to thoroughly familiarize with Zoo expectations, policy, codes, etc.
• Understand how to sign-in/sign-out radios as well as proper usage for communications, codes or other emergencies
• Arrive 30 minutes prior to scheduled event starting time
• Remain firmly at your position unless granted permission from a GSE Lead or SDO
• Contribute to daily LVZ cleanup after shift or after closing time, as needed
• Other duties as assigned by Zoo management

Training provided for the following areas:

• *Admissions (Gate/Quad/Office)
• *Merchandise/Concessions (POS Locations)

Skills Competencies

• Excellent communication skills
• Comfortable speaking to small and large groups of people
• Ability to act in a friendly, outgoing, polite, and professional manor at all times to guests and staff
• Ability to follow written and oral direction and to exercise good judgment
• Personal and professional image and demeanor
• Competent handling of money
• Committed to ensuring that "all guests leave happy"
• Flexibility with schedule; available to work weekends, holidays, evenings

Benefits:

• Flexible schedule

Schedule:

• Evening shift
• Holidays
• Night shift
• Weekends as needed

Wages:

• $10 per hour

Requirements

Qualifications and Experience

• High school diploma or equivalent preferred
• 16 years of age or older - Minors must be willing to comply fully with PA Child Labor Act and provide a valid work permit
• Willing to work hours needed to accommodate the job (weekends, holidays and evenings)

Physical Demands and Work Environment

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Physical Demands:

• While performing the job duties of this position, the employee is occasionally required to walk; sit; stand; use hands to fingers; handle, or feel objects, tools, or controls; reach with hands and arms; balance; stoop; talk or hear.
• Employee must occasionally lift and/or move up to 20 pounds.
• Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment:

• The noise level in the work environment is usually minimal but can be loud at times.
• Employees will need to dress appropriately for outdoor winter weather.