Guest Services Dispatcher - Fast-Paced Hotel Ops

MasterCorp; Ohio; On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

Paid Time Off

Paid training

Refer a Friend Bonus Potential

Growth opportunities

Job summary

MasterCorp, Inc. is seeking a Dispatcher/Site Office Staff to support supervisors and housekeepers in meeting quality and timeliness standards. You will coordinate calls, delegate tasks, and help manage guest needs within a professional office environment on site.

Responsibilities include handling phone/radio communications, processing paperwork, and assisting in guest services and operations. Weekend/holiday availability is required, and training is provided.

Qualifications

• Proven experience communicating effectively with guests and site staff.
• Proven experience with operations of standard office equipment.

Responsibilities

• Answer and coordinate phone and radio calls.
• Delegate tasks evenly among staff.
• Record and secure lost and found items.
• File daily paperwork.
• Ensure timely unit turnover with urgency.
• Assist in linen inventories and supplies.
• Resolve guest complaints promptly.
• Make guest deliveries as directed.
• Assist guests and owners as needed.

Skills

Guest communication

Multitasking

Weekend availability

Reading and basic math

Customer service

Job description

MasterCorp, Inc. is seeking a Dispatcher/Site Office Staff to support supervisors and housekeepers in meeting quality and timeliness standards. You will coordinate calls, delegate tasks, and help manage guest needs within a professional office environment on site.

Responsibilities include handling phone/radio communications, processing paperwork, and assisting in guest services and operations. Weekend/holiday availability is required, and training is provided.