Guest Services Director

Genesiscareers; Sissonville (WV); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Variable pay

Education discounts

Employee Assistance Program

Company 401K

Health benefits

On-demand pay

Pet insurance

Short-term disability

Hospital indemnity

Job summary

Genesiscareers is seeking a Guest Services Coordinator for our nursing center in Sissonville, WV. This role emphasizes staff training, managing the guest services program, and delivering high-quality patient-centered activities with a Monday–Friday schedule.

You will supervise Guest Services and Recreation staff, coordinate volunteer programs, and monitor patient satisfaction surveys to support exceptional service in our community.

Qualifications

• Bachelor degree or higher preferred.
• Two (2) years full-time experience in customer service/hospitality preferred.

Responsibilities

• Train and coach nursing center staff so they maintain the highest level of customer service.
• Manage the customer satisfaction survey process within the nursing center.
• Provide a meaningful Guest Services program for all patients/residents weekly based on needs and goals.
• Establish and maintain an effective volunteer program through recruitment, screening, and training.
• Supervise Guest Services staff, including Recreation staff and receptionists.

Skills

Customer service

Hospitality

Education

Bachelor degree or higher

Job description

Overview

Monday - Friday

We are dedicated to improving the lives we touch through the delivery of high-quality care and exceptional service. As a leading provider in the long-term care industry, we believe in fostering a collaborative, inclusive and supportive work environment where every team member is valued and empowered to make a difference. Whether you're an experienced professional or just starting your career, we offer opportunities for growth, development, and advancement in a range of roles. Join us in our mission to enhance the well-being of our patients and residents while making a meaningful impact in the communities we serve.

Responsibilities

• Train and coach nursing center staff so they maintain the highest level of customer service.
• Manage the customer satisfaction survey process within the nursing center. Responsible for the nursing center's customer satisfaction scores and response rates.
• Provide a meaningful Guest Services program for all patients/residents that includes creative, intellectual, physical, service, social, and spiritual individual and group opportunities each week based on the customer's needs, interests, abilities, preferences, treatment plans and goals.
• Establish and maintain an effective volunteer program through recruiting, screening, orienting, training, supervising, evaluating, and recognizing volunteers.
• Supervise Guest Services staff, including Recreation staff and receptionists.

Qualifications

• Bachelor degree or higher preferred.
• Two (2) years full-time experience in customer service/hospitality preferred.

Benefits

• Variable compensation plans
• Tuition, Travel, and Wireless Service Discounts
• Employee Assistance Program to support mental health
• Employee Foundation to financially assist through unforeseen hardships
• Health, Dental, Vision, Company-paid life insurance, 401K, Paid Time Off
• Free 24/7virtual health careprovided by licensed doctorsforall Anthemmedically-enrolled employees and theirimmediate family members
• On-Demand Pay Program that allows for instant access to a portion of the money you’ve already earned

We also offer several voluntary insurances such as:

• Pet Insurance
• Term and Whole Life Insurance
• Short-term Disability
• Hospital Indemnity
• Personal Accident
• Critical Illness
• Cancer Coverage

Restrictions apply based on collective bargaining agreements, applicable state law and factors such as pay classification, job grade, location, and length of service.

Posted Salary Range

USD $20.00 - USD $23.00 /Hr.