Guest Services Coordinator

The Breakers; Town of Florida, Northern (NY, KY); Hybrid; USD 25,000 - 36,000; Full time

Job summary

The Breakers in New York area seeks a Guest Services Coordinator to create memorable guest experiences while collaborating with our Valet and Bell Services team. The role requires energy, flexibility and a can-do attitude to thrive in a fast-paced environment.

You will greet guests, handle valet requests, oversee house car services, collect payments, and ensure accurate daily revenue posting. The position also covers bellman duties and luggage delivery in the lobby.

Qualifications

• High school diploma required.
• 1-2 years of customer service experience preferred.
• Excellent verbal and written communication skills expected.
• Strong organizational ability and computer proficiency necessary.
• Florida Driver's License required.
• Full schedule flexibility including weekends and holidays.

Responsibilities

• Greet guests at the Valet Desk and fulfill valet requests.
• Manage house car services.
• Collect payments and ensure accurate daily revenue posting.
• Manage bellman tasks and deliver luggage to guest rooms.
• Organize and execute group deliveries.
• Store luggage in the Main Hotel Lobby.

Skills

Customer service

Verbal & written communication

Organizational skills

Computer proficiency

Florida Driver's License

Education

High school diploma

Tools

POS software

Job description

Job Summary

The Guest Services Coordinator is responsible for creating memorable experiences for our guests while working with our Valet and Bell Services team. This position requires a high level of energy and flexibility to work in a fast-paced environment. The Coordinator greets guests, fulfills valet requests, collects payments, manages house car services, and ensures accurate daily revenue posting from the Valet Desk. Additionally, the Coordinator manages bellman tasks, efficiently delivers luggage to guest rooms, organizes group deliveries, and stores luggage in the Main Hotel Lobby.

Qualifications

• High School Diploma or equivalent
• 1-2 years of customer service experience
• Excellent verbal and written communication skills
• Strong organizational ability and computer proficiency
• Florida Drivers License
• Full schedule flexibility including weekends and holidays

Responsibilities

• Greet guests at the Valet Desk and fulfill valet requests
• Manage house car services
• Collect payments and ensure accurate daily revenue posting
• Manage bellman tasks and efficiently deliver luggage to guest rooms
• Organize and execute group deliveries
• Store luggage in the Main Hotel Lobby