Guest Services Coordinator

Sun Communities; Pismo Beach (CA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical coverage

Vision plan

401(k) with company match

Tuition reimbursement

RV site discounts

Paid time off

Discount program

Job summary

Sun Outdoors seeks a Guest Services Coordinator to perform office and administrative duties for the resort, supporting the RV Resort Manager and team. You will greet guests, handle reservations, process payments, and maintain records in Yardi while assisting with communications and events.

The role requires a high school diploma, 2 years of admin experience, and basic software skills; a professional appearance and strong phone etiquette are essential. On-site position with benefits.

Qualifications

• High School Diploma or GED required.
• Two years of administrative experience required.
• 6 months experience with property management/reservation systems preferred.
• 6 months front desk or hotel/resort experience preferred.
• Excellent telephone skills and professional appearance.
• Valid driver’s license required.

Responsibilities

• Greets guests and establishes rapport with current and prospective residents.
• Processes rental payments and security deposits in Yardi.
• Answers phones, handles clerical tasks and file management.
• Prepares and distributes resort communications and newsletters.
• Assists with guest reservations and move-ins/move-outs.
• Maintains office supplies and coordinates events and marketing materials.
• Refer sales prospects to RV Resort/ Sales Manager and log into PMS.

Skills

Telephone skills

Professional appearance

Microsoft Office

Data entry

Education

High School Diploma or GED

Tools

Property management system (Yardi)

Reservation system

Job description

Career Opportunities: Guest Services Coordinator (137186)

Guest Services Coordinators handle the routine office work and administrative responsibilities of the resort, working closely with the RV Resort Manager and other team members.

Job Duties

• Greets and establishes rapport with guests, current and prospective residents. Fields resort comments, suggestions, and complaints to the RV Resort Manager (Essential)
• Maintains the petty cash fund, ensuring to record expenditures in the proper accounts (Essential)
• Performs general administrative functions such as answering phones, typing, photocopying, faxing, filing, and other duties as assigned (Essential)
• Collects and posts resident security deposits, processing fees, rent, inspection, application or other miscellaneous fees in Yardi; records in the proper accounts and issues receipts (Essential)
• Prepare and distribute resort communications such as rule reminders, violation notices, newsletters, etc.
• Assist with accepting guest reservations in person and via phone
• Ensure office supplies are sufficiently stocked and prepare supply orders as needed
• Assist with planning and coordinating guest and resident relations events and activities within the resort
• Assist with the preparation of marketing materials
• Make collection calls for site rental payments as directed; submit bad debt files to collections
• Process resident move-ins and move-outs
• Complete and maintain resort records, reports, and files
• Refer sales prospects to the RV Resort Manager and/or Sales Manager and enter prospect information into property management/reservation system in a timely manner
• Obtain approvals on prospective resident applications; track all approvals and denials
• Assist prospective residents by checking the status of Sun Homes inventory; review home listings, show homes, and assist with rental applications
• Review and code invoices and other payables & submit to manager approval
• Other duties as assigned
• Check guests in and out for their reservations
• Greet and establish rapport with guests, current and prospective residents
• Field resort comments, suggestions, and complaints to resort leadership

Requirements

• High School Diploma or GED (Required)
• 2 years in administrative experience (Required)
• 6 months in previous experience using property management and/or reservation systems (Preferred)
• 6 months in hotel or resort front desk experience (Preferred)
• Excellent telephone skills
• Professional appearance
• Intermediate to advanced computer proficiency, with ability to use Microsoft Office Suite, email, the internet, and provide data entry in a timely and efficient manner
• Must have a valid driver's license

REWARDING BENEFITS

At Sun Outdoors, you will be part of an industry-leading organization where you will be challenged, inspired, rewarded and transformed. We place a high priority on our team members, and this is a big part of what sets us apart. We will ask you to give us your very best every day, and will challenge you with interesting work, stretch assignments, a collaborative and supportive work environment and plenty of learning and growth. In exchange, we will reward you with great pay, advancement opportunities, paid time off, great benefits, and flexibility.

• Comprehensive Medical and Prescription coverage with multipleplan designs so you can choose the plan that best meets the needs of you and your family
• Vision Plan
• Voluntary Health and Dependent Care Reimbursement Accounts
• Life and Accidental Death and Dismemberment Insurance
• Short and Long-Term Disability Coverage
• 401(k) Plan with Sun matching contribution
• Tuition Reimbursement program providing financial support to team members who further their formal education
• Vacation RV Site Discounts for team members when visiting Sun Outdoors locations across the nation
• Team Member Perks & Discounts program with hundreds of discounts on things like travel, merchandise, mobile phone service, and more
• Paid Time Off including ten holidays, vacation, personal, sick time, bereavement and pay for jury duty