Guest Services Coordinator

Woodlake Trails; Greenfield Park (NY); On-site; USD 2,066,000 - 3,031,000; Full time

Benefits offered by this job

Paid sick leave

Vacation RV site rent discounts

Access to online learning modules

Team Member Perks & Benefits Program

Sun University online learning

RV site rent discounts

Job summary

A leading resort organization in New York seeks a Guest Services Coordinator who will handle routine office duties and interact with guests. This role requires excellent telephone and problem-solving skills and intermediate computer proficiency. Experience in RV resort office or hotel front desk is a plus. The organization offers competitive perks, including paid sick leave, discounts on services, and access to online learning modules. Join a team that values diversity and fosters an inclusive environment.

Qualifications

• Valid driver’s license required.
• Professional appearance necessary.
• RV resort office or hotel front desk experience is a plus.
• Professional appearance
• Intermediate computer proficiency with Microsoft Office Suite, email and internet
• RV resort office or hotel front desk experience is a plus

Responsibilities

• Greet and establish rapport with guests.
• Check guests in and out for their reservations.
• Perform general administrative duties.
• Collect and post security deposits and rent.
• Complete and maintain resort records, reports, and files
• Prepare and distribute resort communications such as rule reminders and newsletters
• Ensure office supplies are stocked and order supplies as needed
• Assist with preparation of marketing materials
• Other duties as assigned

Skills

Excellent telephone skills

Good problem-solving skills

Intermediate computer proficiency

Interpersonal communication

Customer service orientation

Tools

Microsoft Office Suite

Job description

Are you a customer service all-star who is looking for a dynamic and growing organization that will both challenge and reward you? Join our team at Sun RV Resorts and embark on an exciting new opportunity! We are looking for a Guest Services Coordinator to cover routine office/clerical responsibilities for one of our resorts. You will also serve as the face of the resort as you interact with current and prospective guests and residents who come to the office with questions and concerns. Apply online today and take your first steps down a rewarding new career path!

Job Summary

Guest Services Coordinators handle the routine office work and administrative responsibilities of the resort, working closely with the RV Resort Manager and other team members.

Job Duties

• Greet and establish rapport with guests. Field resort comments, suggestions, and complaints to the Resort Manager.
• Check guests in and out for their reservations.
• Perform general administrative duties such as answering phones, typing, copying, faxing, and filing.
• Collect and post security deposits, rent, or funds for other services.
• Complete and maintain resort records, reports, and files.
• Prepare and distribute resort communications such as rule reminders, violation notices, newsletters, etc.
• Ensure office supplies are sufficiently stocked and prepare supply orders as needed.
• Assist with the preparation of marketing materials.
• Other duties as assigned.

Requirements

• Valid driver’s license
• Excellent telephone skills
• Good problem-solving skills
• Professional appearance
• Intermediate computer proficiency, with ability to use Microsoft Office Suite, email and internet
• RV resort office or hotel front desk experience, a plus

PERKS & BENEFITS

At Sun Outdoors, you will be part of an industry-leading organization where you will be challenged, inspired, rewarded and transformed. We place a high priority on our team members, and this is a big part of what sets us apart. We will ask you to give us your very best every day, and will challenge you with interesting work, stretch assignments, a collaborative and supportive work environment and plenty of learning and growth. In exchange, we will reward you with an award-winning work environment and awesome perks!

• Paid sick leave
• Online access to view and update personal information, review paystubs, annual W2s, and more
• Participation in company-wide SunRewards program
• Team Member Perks & Benefits Program with hundreds of discounts on things like mobile phone service, travel, retail, and more
• Access to hundreds of online learning modules via Sun University
• Vacation RV site rent discounts at Sun Outdoors locations nationwide

Accessibility Assistance

If you are an individual with a disability and need assistance completing an online application, please contact us at (844) SUN-4343. Alternatively, an email may be sent to [e-mail]. "Applicant Accommodation" should be included in the subject line of the email.

At Sun, we recognize that diversity fosters innovation. Apply now to join a company with an inclusive environment where you can be yourself and thrive!

Job Reference: 134962

Nearest Major Market: Kingston

Job Segment: Front Desk, Clerical, Supply, Administrative, Operations