Guest Services Coordinator

Woodlake Trails; Sarasota (FL); On-site; USD 17,047 - 24,280; Full time

Benefits offered by this job

Comprehensive Medical coverage

401(k) Plan with matching contribution

Paid Time Off

Job summary

Woodlake Trails in Sarasota is looking for a Guest Services Coordinator to manage routine office tasks and support the RV Resort Manager. Responsibilities include greeting guests, managing administrative duties, and assisting with reservations.

The ideal candidate will have a high school diploma, experience in administration, and strong telephone and computer skills. Benefits include medical coverage, 401(k), and PTO. Pay is $15 per hour.

Qualifications

• Minimum 2 years in administrative experience.
• Preferred 6 months in hotel or resort front desk experience.
• Must have a valid driver's license.

Responsibilities

• Greet and establish rapport with guests.
• Process resident move-ins and move-outs.
• Assist with planning guest relations events.

Skills

Excellent telephone skills

Intermediate to advanced computer proficiency

Professional appearance

Education

High School Diploma or GED

Tools

Property management systems

Microsoft Office Suite

Job description

Guest Services Coordinators handle the routine office work and administrative responsibilities of the resort, working closely with the RV Resort Manager and other team members.

Job Duties

• Greets and establishes rapport with guests, current and prospective residents. Fields resort comments, suggestions, and complaints to the RV Resort Manager (Essential)
• Maintains the petty cash fund, ensuring to record expenditures in the proper accounts (Essential)
• Performs general administrative functions such as answering phones, typing, photocopying, faxing, filing, and other duties as assigned (Essential)
• Collects and posts resident security deposits, processing fees, rent, inspection, application or other miscellaneous fees in Yardi; records in the proper accounts and issues receipts (Essential)
• Prepare and distribute resort communications such as rule reminders, violation notices, newsletters, etc.
• Assist with accepting guest reservations in person and via phone
• Ensure office supplies are sufficiently stocked and prepare supply orders as needed
• Assist with planning and coordinating guest and resident relations events and activities within the resort
• Assist with the preparation of marketing materials
• Make collection calls for site rental payments as directed; submit bad debt files to collections
• Process resident move-ins and move-outs
• Complete and maintain resort records, reports, and files
• Refer sales prospects to the RV Resort Manager and/or Sales Manager and enter prospect information into property management/reservation system in a timely manner
• Obtain approvals on prospective resident applications; track all approvals and denials
• Assist prospective residents by checking the status of Sun Homes inventory; review home listings, show homes, and assist with rental applications
• Review and code invoices and other payables & submit to manager approval
• Other duties as assigned
• Check guests in and out for their reservations
• Greet and establish rapport with guests, current and prospective residents
• Field resort comments, suggestions, and complaints to resort leadership

Requirements

• High School Diploma or GED (Required)
• 2 years in administrative experience (Required)
• 6 months in previous experience using property management and/or reservation systems (Preferred)
• 6 months in hotel or resort front desk experience (Preferred)
• Excellent telephone skills
• Professional appearance
• Intermediate to advanced computer proficiency, with ability to use Microsoft Office Suite, email, the internet, and provide data entry in a timely and efficient manner
• Must have a valid driver's license

Benefits

• Comprehensive Medical and Prescription coverage with multiple plan designs so you can choose the plan that best meets the needs of you and your family
• Vision Plan
• Voluntary Health and Dependent Care Reimbursement Accounts
• Life and Accidental Death and Dismemberment Insurance
• Short and Long-Term Disability Coverage
• 401(k) Plan with Sun matching contribution
• Tuition Reimbursement program providing financial support to team members who further their formal education
• Vacation RV Site Discounts for team members when visiting Sun Outdoors locations across the nation
• Team Member Perks & Discounts program with hundreds of discounts on things like travel, merchandise, mobile phone service, and more
• Paid Time Off including ten holidays, vacation, personal, sick time, bereavement and pay for jury duty

$15 per hour

Job Reference: 136472

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Nearest Major Market: Sarasota
Nearest Secondary Market: Tampa
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