Guest Services Coordinator

Woodlake Trails; Casa Grande (AZ); On-site; USD 14,000 - 23,000; Full time

Benefits offered by this job

Paid sick leave

SunRewards program

Team Member Perks & Benefits

RV site rent discounts

Job summary

Sun Outdoors is seeking a Guest Services Coordinator for our Arizona resort to handle front desk and administrative tasks. You will greet guests, manage reservations, process payments, and coordinate with the RV Resort Manager to ensure smooth operations.

The role requires strong phone etiquette, reliable computer skills, and attention to detail. We offer a collaborative team environment, opportunities for growth, and a supportive benefits package.

Qualifications

• High School Diploma or GED (Required).
• 2 years in administrative experience (Required).
• 6 months in property management/reservation systems (Preferred).
• 6 months in hotel/resort front desk experience (Preferred).
• Excellent telephone skills.
• Professional appearance.
• Intermediate to advanced computer proficiency with MS Office, email, internet and timely data entry.
• Valid driver's license.

Responsibilities

• Greets guests and residents; handles comments and complaints to RV Resort Manager.
• Maintains petty cash and records expenditures properly.
• Answers phones, types, photocopies, faxing, filing and related duties.
• Collects security deposits, rent, fees in Yardi; issues receipts.
• Prepare and distribute resort communications and newsletters.
• Assist with guest reservations in person and by phone.
• Ensure office supplies are stocked and orders placed as needed.
• Plan and coordinate guest/resident relations events within the resort.
• Assist with marketing materials preparation.
• Make collection calls for site rent; submit bad debt files.
• Process move-ins/outs; maintain resort records and reports.
• Enter prospect information into the reservation system; refer prospects to management.
• Approve prospective resident applications; track approvals/denials.
• Assist with Sun Homes inventory checks and rental listings.
• Review and code invoices; obtain manager approvals.
• Other duties as assigned.
• Check guests in/out for reservations.
• Greet and rapport with guests/residents; relay feedback to leadership.

Skills

Telephone skills

Professional appearance

Computer proficiency

Data entry

Education

High School Diploma or GED

Tools

Microsoft Office

Yardi

Job description

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Guest Services Coordinators handle the routine office work and administrative responsibilities of the resort, working closely with the RV Resort Manager and other team members.

Job Duties

• Greets and establishes rapport with guests, current and prospective residents. Fields resort comments, suggestions, and complaints to the RV Resort Manager (Essential)
• Maintains the petty cash fund, ensuring to record expenditures in the proper accounts (Essential)
• Performs general administrative functions such as answering phones, typing, photocopying, faxing, filing, and other duties as assigned (Essential)
• Collects and posts resident security deposits, processing fees, rent, inspection, application or other miscellaneous fees in Yardi; records in the proper accounts and issues receipts (Essential)
• Prepare and distribute resort communications such as rule reminders, violation notices, newsletters, etc.
• Assist with accepting guest reservations in person and via phone
• Ensure office supplies are sufficiently stocked and prepare supply orders as needed
• Assist with planning and coordinating guest and resident relations events and activities within the resort
• Assist with the preparation of marketing materials
• Make collection calls for site rental payments as directed; submit bad debt files to collections
• Process resident move-ins and move-outs
• Complete and maintain resort records, reports, and files
• Refer sales prospects to the RV Resort Manager and/or Sales Manager and enter prospect information into property management/reservation system in a timely manner
• Obtain approvals on prospective resident applications; track all approvals and denials
• Assist prospective residents by checking the status of Sun Homes inventory; review home listings, show homes, and assist with rental applications
• Review and code invoices and other payables & submit to manager approval
• Other duties as assigned
• Check guests in and out for their reservations
• Greet and establish rapport with guests, current and prospective residents
• Field resort comments, suggestions, and complaints to resort leadership

Requirements

• High School Diploma or GED (Required)
• 2 years in administrative experience (Required)
• 6 months in previous experience using property management and/or reservation systems (Preferred)
• 6 months in hotel or resort front desk experience (Preferred)
• Excellent telephone skills
• Professional appearance
• Intermediate to advanced computer proficiency, with ability to use Microsoft Office Suite, email, the internet, and provide data entry in a timely and efficient manner
• Must have a valid driver's license

PERKS & BENEFITS

At Sun Outdoors, you will be part of an industry-leading organization where you will be challenged, inspired, rewarded and transformed. We place a high priority on our team members, and this is a big part of what sets us apart. We will ask you to give us your very best every day, and will challenge you with interesting work, stretch assignments, a collaborative and supportive work environment and plenty of learning and growth. In exchange, we will reward you with an award-winning work environment and awesome perks!

• Paid sick leave
• Online access to view and update personal information, review paystubs, annual W2s, and more
• Participation in company-wide SunRewards program
• Team Member Perks & Benefits Program with hundreds of discounts on things like mobile phone service, travel, retail, and more
• Access to hundreds of online learning modules via Sun University
• Vacation RV site rent discounts at Sun Outdoors locations nationwide

$17 per hour

Job Reference: 137058

ACCESSIBILITY ASSISTANCE

If you are an individual with a disability and need assistance completing an online application, please contact us at (844) SUN-4343. Alternatively, an email may be sent to [e-mail]. \"Applicant Accommodation\" should be included in the subject line of the email.

Please note that this phone number and email address are only for those individuals who would like to request an accommodation to apply for a job.

US State Team Member Privacy Notice

ACCESSIBILITY ASSISTANCE

If you are an individual with a disability and need assistance completing an online application, please contact us at (844) SUN-4343. Alternatively, an email may be sent to [e-mail]. \"Applicant Accommodation\" should be included in the subject line of the email.

Please note that this phone number and email address are only for those individuals who would like to request an accommodation to apply for a job.

US State Team Member Privacy Notice

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