Guest Services Concierge - Front Desk Pro

Metropolitan at The 9 | Autograph Collection; Cleveland (OH); On-site; USD 30,000 - 40,000; Full time

Job summary

The Metropolitan at The 9 | Autograph Collection in Cleveland is hiring a Front Desk Agent to represent the hotel and provide exceptional customer service. You will greet and assist guests upon arrival and departure, handle reservations, and manage financial transactions.

The ideal candidate will have a high school diploma or GED and at least one year of customer service experience. Key skills include effective communication, stress management, and basic math abilities. Join our team to ensure a memorable guest experience.

Qualifications

• Ability to read and interpret documents.
• Ability to perform basic math.
• Strong reasoning skills.

Responsibilities

• Greet and assist guests during arrival and departure.
• Respond to inquiries, requests, and complaints.
• Process reservations and cancellation requests.
• Maintain front desk order and cleanliness.

Skills

Customer/client focused

Stress management

Effective communication

Basic math

Computer skills

Education

High school diploma or GED

Job description

The Metropolitan at The 9 | Autograph Collection in Cleveland is hiring a Front Desk Agent to represent the hotel and provide exceptional customer service. You will greet and assist guests upon arrival and departure, handle reservations, and manage financial transactions.

The ideal candidate will have a high school diploma or GED and at least one year of customer service experience. Key skills include effective communication, stress management, and basic math abilities. Join our team to ensure a memorable guest experience.