Guest Services Concierge – Front Desk Clerk

Equity LifeStyle Properties, Inc.; Cape Coral (FL); On-site; USD 28,000 - 36,000; Full time

Job summary

Equity LifeStyle Properties, Inc. in Cape Coral, FL is seeking a Front Desk Clerk to deliver exceptional guest and resident experiences at our resort communities.

The role greets visitors, answers questions, processes payments, deposits, and coordinates maintenance requests. You’ll work closely with the Property Manager, ensuring timely communication and a courteous, solution-focused approach to challenges.

Qualifications

• High school diploma or equivalent experience.
• 1+ years of experience in customer service with exceptional customer service skills.
• Strong organizational skills and meticulous attention to detail.
• Computer literacy and the ability to learn new systems.

Responsibilities

• Act as the property liaison and provide guests and residents with information, responding to questions in person and over the phone.
• Process payments and deposits.
• Run reports and submit maintenance request forms to ensure office efficiency.
• Partner with your Property Manager and communicate frequently to address inquiries in a timely and professional manner.
• Prioritize customer satisfaction, address conflicts and solve problems promptly.

Skills

Customer service

Organization

Attention to detail

Computer literacy

Education

High school diploma or equivalent

Job description

Equity LifeStyle Properties, Inc. in Cape Coral, FL is seeking a Front Desk Clerk to deliver exceptional guest and resident experiences at our resort communities.

The role greets visitors, answers questions, processes payments, deposits, and coordinates maintenance requests. You’ll work closely with the Property Manager, ensuring timely communication and a courteous, solution-focused approach to challenges.