Guest Services Concierge - Front Desk

Breckenridge, CO; Breckenridge (CO); On-site; USD 25,003 - 35,610; Full time

Job summary

Guest Services, Inc. is hiring a Front Desk Agent in Breckenridge, CO. You will check guests and vendors in and out, handle reservations, and manage the front desk switchboard with a focus on excellent customer service.

Responsibilities include registering guests, providing room rate quotes, coordinating with housekeeping, balancing folios, and handling payments. A high school diploma is preferred and 16+ years old. Must speak English clearly in a fast-paced environment.

Qualifications

• High school diploma preferred; 16 years of age minimum.
• Clerical tasks include typing, filing, cash handling and multi-tasking.
• Strong customer service and communication skills essential.
• Proficiency with computers and office equipment required.

Responsibilities

• Check guests and vendors in and out; manage reservations and switchboard.
• Register and assign rooms, provide quotes and upsell when possible.
• Coordinate with housekeeping and front desk, verify charges and balance folios.
• Handle guest inquiries, resolve complaints within authority, escalate when needed.
• Maintain safety awareness and report issues to management.

Skills

Customer service

Cash handling

Phone etiquette

Multitasking

Clerical skills

Computer proficiency

English communication

Education

High school diploma

Tools

POS system

Reservations system

Job description

Guest Services, Inc. is hiring a Front Desk Agent in Breckenridge, CO. You will check guests and vendors in and out, handle reservations, and manage the front desk switchboard with a focus on excellent customer service.

Responsibilities include registering guests, providing room rate quotes, coordinating with housekeeping, balancing folios, and handling payments. A high school diploma is preferred and 16+ years old. Must speak English clearly in a fast-paced environment.