Guest Concierge & Front Desk Agent

Residence Inn Breckeridge; Breckenridge (CO); On-site; USD 24,000 - 34,000; Full time

Job summary

Peregrine Hospitality in Breckenridge, CO seeks a Front Desk Associate to greet guests, check them in, handle payments, and provide information about local attractions. The role emphasizes excellent service, upselling opportunities, and teamwork.

The position requires a High School diploma or GED, 1 year of customer service experience, flexible shifts, and the ability to lift up to 50 pounds. Join a dynamic hotel team focused on guest satisfaction.

Qualifications

• High School diploma or GED required.
• 1 year of customer service experience preferred.
• Flexible scheduled shifts based on business needs.

Responsibilities

• Greet and welcome guests upon arrival, ensuring a warm and friendly first impression.
• Register guests into the computer system, verify reservation details and process payments.
• Handle cash and balance the cash drawer, maintaining accurate financial records.
• Provide guests with information about hotel facilities and local attractions.
• Assist guests with check-out, ensuring all services are correctly accounted for and processing various forms of payment.
• Field guest complaints, conduct research, and resolve issues to ensure guest satisfaction.
• Maintain extensive knowledge of the hotel’s services, facilities, and the local area.
• Follow hotel policies and procedures, including safety and security standards, and continuously strive to improve operational standards.
• Participate in upselling and promoting marketing programs to enhance guest experience and hotel revenue.
• Work cohesively with the team, supporting management and collaborating professionally with co-workers.

Skills

Customer service

Cash handling

Upselling

Communication skills

Multitasking

Computer literacy

Education

High School diploma or GED

Tools

Reservation software

Job description

Peregrine Hospitality in Breckenridge, CO seeks a Front Desk Associate to greet guests, check them in, handle payments, and provide information about local attractions. The role emphasizes excellent service, upselling opportunities, and teamwork.

The position requires a High School diploma or GED, 1 year of customer service experience, flexible shifts, and the ability to lift up to 50 pounds. Join a dynamic hotel team focused on guest satisfaction.