Guest Services Clerk – Fast, Friendly Retail Support

Festival Foods; La Crosse, Northern (WI, KY); Hybrid; USD 18,000 - 26,000; Part time

Benefits offered by this job

Associate Discount

Weekly Pay

Two-Week Advanced Scheduling

Vision Insurance

Dental Insurance

Parental Leave

401(k) Matching

Job summary

Festival Foods is seeking a Part-Time Guest Services Clerk in La Crosse, WI. You will report to the Guest Services Manager and be responsible for delivering exceptional guest service at the service desk.

The role requires strong communication, cash handling, and multitasking skills with a focus on accuracy and guest satisfaction. Join a team committed to community and guest experience at Festival Foods.

Qualifications

• Provide outstanding guest service, respond to inquiries, and resolve complaints professionally.
• Accurately process transactions and manage cash at the service counter.
• Record guest inquiries and actions, and escalate unresolved issues as needed.
• Maintain quality standards and attention to detail throughout shifts.

Responsibilities

• Provide Outstanding Service: Take ownership of guest interactions by responding promptly to inquiries, offering product and service information, and resolving complaints in a friendly, professional manner—whether in-person, by phone, or electronically.
• Money Handling: Distributes cashier tills and partners with cashiers throughout the day to ensure associate and guest needs are being met. Accurately and efficiently process transactions and accurately maintain all cash and media at Service Counter registers.
• Collaborate with the Team: Perform other duties as assigned.

Skills

Customer service

Cash handling

Communication

Teamwork

Problem solving

Tools

POS system

Job description

Festival Foods is seeking a Part-Time Guest Services Clerk in La Crosse, WI. You will report to the Guest Services Manager and be responsible for delivering exceptional guest service at the service desk.

The role requires strong communication, cash handling, and multitasking skills with a focus on accuracy and guest satisfaction. Join a team committed to community and guest experience at Festival Foods.