GUEST SERVICES CENTER REP

Caesars Entertainment; Black Hawk (CO); In loco; USD 23.000 - 33.000; Tempo pieno

Descrizione del lavoro

Caesars Entertainment Corp in Colorado's Black Hawk region is seeking a Cage Cashier & Caesars Rewards Representative to provide accurate, friendly services to casino guests, handling cash, chips, and financial transactions while ensuring gaming compliance and balanced funds. The role supports a positive guest experience through knowledge of casino promotions.

The position requires a HS diploma or GED, basic math and English proficiency, flexibility for varied shifts including weekends and

Competenze

• Six months’ cashier or banking experience preferred.
• Read, write, and understand complex instructions and complete documentation.
• Communicate effectively with customers, departments, and team members.
• Accurately perform duties in a high-volume, fast-paced environment.

Mansioni

• Provide exceptional customer service by accurately cashing out guests, issuing correct change, and responding to inquiries.
• Count, verify, and record funds at start and end of each shift; maintain transaction accountability.
• Coordinate with vault and keep cash drawers balanced and compliant with controls.
• Process chip, coin, and financial transactions.
• Verify ID for check cashing, cash advances, and other transactions.
• Prepare regulatory documentation as required.
• Follow security procedures to ensure guest and staff safety.
• Print player cards and manage accounts in CMS and Leap systems.
• Complete Everi Title 31 transactions including check cashing, cash advances, chip cashing, TITO, and marketing cash.
• Promote casino events, promotions, and services to enhance guest experience.
• Stay professional during high-volume periods while maintaining accuracy and compliance.
• Perform additional duties or special assignments as required.

Conoscenze

Cash handling

English proficiency

Attention to detail

Customer service

Flexibility

Formazione

High school diploma or GED

Descrizione del lavoro

Job Description

The Cage Cashier & Caesars Rewards Representative provides efficient, accurate, and friendly services to casino guests, including processing cash, chip, and financial transactions. This role ensures compliance with gaming regulations, maintains balanced funds, and supports a positive guest experience through excellent service and knowledge of casino promotions.

Job Description

The Cage Cashier & Caesars Rewards Representative provides efficient, accurate, and friendly services to casino guests, including processing cash, chip, and financial transactions. This role ensures compliance with gaming regulations, maintains balanced funds, and supports a positive guest experience through excellent service and knowledge of casino promotions.

Responsibilities

• Provide exceptional customer service by accurately cashing out guests, issuing correct change, and responding to inquiries in a courteous and professional manner.
• Accurately count, verify, and record assigned funds at the beginning and end of each shift; maintain accountabilities for all transactions.
• Conduct exchanges with the vault and ensure cash drawers remain balanced, impressed, and compliant with internal controls.
• Process chip, coin, and financial transactions.
• Verify and document personal identification for check cashing, cash advances, and other financial transactions.
• Prepare and complete required regulatory documentation.
• Ensure all transactions follow established security procedures and support a safe environment for guests and team members.
• Print player cards and manage new/existing accounts in CMS and Leap systems.
• Verify identification and complete Everi Title 31 related transactions, including check cashing, credit advances, chip cashing, TITO redemption, and marketing cash transactions.
• Promote current casino events, promotions, and services to enhance the guest experience.
• Maintain professionalism during high-volume or fast-paced ‑ periods while ensuring accuracy and compliance.
• Perform additional duties or special assignments as required.

Qualifications

• Six months’ cashier or banking experience preferred.
• Read, write, andunderstandcomplex instructions and appropriately complete all necessary documentation.
• Communicate appropriately with all casino customers, casino departments, and fellow team members.
• Accurately perform all assigned job duties in a high-volume, fast-paced environment under frequent time pressures.
• Must be 21 years of age or older.
• Proficient in English, verbal and written.
• Flexible to work various shifts, weekends, and holidays.
• Ability to complete forms and basic mathematical functions.
• Knowledge of company policy and procedures, IRS Bank Secrecy Act, and internal controls.
• Ability to perform assigned duties under frequent time pressure in an interruptive environment.
• Good communicationskills.

Additional Requirements

• A high school diploma or GED equivalent.
• Use of personal computer, 10 key calculator, photocopier, embosser, printer, bar scanner, currency counter, Creditcardadvances and check cashing system.
• Valid Colorado Support GamingLicense.

Starting Pay: $ 20.50 + Tips