Guest Services Cashier

Beech Mountain Resort; Beech Mountain (NC); On-site; USD 19,000 - 25,000; Full time

Job summary

Beech Mountain Resort is seeking a Group Sales Cashier to blend guest services with group reservations support. In this role you will help book, prepare, and manage group visits while assisting guests at the counter and selling resort products.

You will communicate with group leaders by phone and email to gather information, review upcoming reservations for accuracy, prepare materials, assist with check-in, and process payments with attention to detail.

Responsibilities

• Assist with booking and managing group reservations.
• Communicate with group leaders by phone and email to gather reservation information and answer questions.
• Review upcoming group reservations to ensure details, products, participant counts and other information are accurate.
• Prepare group reservations and materials prior to arrival.
• Assist with group check in and make sure groups have what they need when they arrive.
• Process group payments and maintain accurate reservation and payment information.
• Communicate group details, changes and special needs to the Group Sales Manager and appropriate resort departments.
• Follow up on missing information and identify potential reservation issues before a group’s arrival.
• Maintain organized and accurate group records.
• Work within Guest Services and assist guests at the counter.
• Sell lift tickets, season passes and other resort products.
• Accurately process cash and credit card transactions.
• Assist with season pass fulfillment and guest accounts.
• Answer questions about tickets, rentals, lessons, dining, events and resort operations.
• Develop a strong working knowledge of Beech Mountain Resort and confidently share that information with guests.
• Help troubleshoot guest concerns and know when to involve a supervisor.
• Answer incoming phone calls and provide accurate resort information.
• Work collaboratively with Group Sales, Guest Services and other resort departments.
• Assist wherever needed during busy periods.

Job description

Make work your adventure at Beech Mountain Resort. We are a community of adventurers and outdoor enthusiasts committed to creating a once in a lifetime experience for our guests and employees. Our team is dedicated, compassionate and proud of what we do. We work hard, have fun and understand that every employee contributes to the experience our guests have at the resort.

POSITION SUMMARY

The Group Sales Cashier works as part of both our Group Sales and Guest Services teams. This position combines daily Guest Services responsibilities with the additional responsibility of helping book, prepare and manage group reservations.

Group Sales Cashiers assist guests at the counter, sell resort products and process transactions while also making sure upcoming group visits are accurate, organized and ready for arrival.

This position requires someone who can balance multiple responsibilities, communicate clearly and pay close attention to details. A successful group visit depends on accurate reservations and good communication before the group ever arrives.

RESPONSIBILITIES

• Assist with booking and managing group reservations.
• Communicate with group leaders by phone and email to gather reservation information and answer questions.
• Review upcoming group reservations to ensure details, products, participant counts and other information are accurate.
• Prepare group reservations and materials prior to arrival.
• Assist with group check in and make sure groups have what they need when they arrive.
• Process group payments and maintain accurate reservation and payment information.
• Communicate group details, changes and special needs to the Group Sales Manager and appropriate resort departments.
• Follow up on missing information and identify potential reservation issues before a group’s arrival.
• Maintain organized and accurate group records.
• Work within Guest Services and assist guests at the counter.
• Sell lift tickets, season passes and other resort products.
• Accurately process cash and credit card transactions.
• Assist with season pass fulfillment and guest accounts.
• Answer questions about tickets, rentals, lessons, dining, events and resort operations.
• Develop a strong working knowledge of Beech Mountain Resort and confidently share that information with guests.
• Help troubleshoot guest concerns and know when to involve a supervisor.
• Answer incoming phone calls and provide accurate resort information.
• Work collaboratively with Group Sales, Guest Services and other resort departments.
• Assist wherever needed during busy periods.

THE STANDARD WE SET

Kindness, empathy and listening well are important in every position at Beech Mountain Resort. We expect our employees to be punctual, dependable and hardworking, to communicate openly and to care about the details.

We value people who take initiative, follow through, ask questions and are receptive to feedback. Our employees need to adapt when circumstances change, approach problems with solutions and be willing to help when something needs to get done. We believe the way we treat the people we work alongside matters just as much as the way we treat our guests.

For this position in particular, attention to detail and follow through are essential. Group reservations involve multiple people, products and departments, and we need someone who takes ownership of making sure the details are correct before a group arrives.

If you take pride in your work, enjoy working as part of a team and want an opportunity to learn and grow, join us and make work your adventure.