Guest Services - Box Office Representative - Part Time

Washington Pavilion; Sioux Falls (SD); Hybrid; USD 18,000 - 25,000; Part time

Benefits offered by this job

Excellent pay – $15.00/hour

Free Washington Pavilion Membership

Discounts on tickets and concerts

Discounts at WP Café

Job summary

Washington Pavilion is seeking a Part-time Guest Services Representative to assist guests by phone, in person, or via email. You will process transactions at the ticket counter, balance cash, and maintain accurate records while staying informed about current events.

The role offers an engaging, dynamic work environment with weekend and some holiday shifts, plus benefits like membership and ticket discounts. Apply to join our friendly team and help create memorable experiences.

Qualifications

• Customer service mindset and willingness to learn.
• Ability to learn and operate the point-of-sale system.
• Ability to handle and reconcile cash accurately.
• Proficiency with Microsoft Office applications (Outlook, Word, Excel) preferred.

Responsibilities

• Assist customers by phone, in-person, or email.
• Process transactions using the POS system following procedures.
• Balance cash and complete daily sales reports.
• Stay informed about events and exhibits at the Pavilion.
• Attend box office and staff meetings and previews of events.

Skills

Customer service attitude

Willingness to learn

Money handling

Tools

POS system

Microsoft Office

Job description

Guest Services - Box Office Representative - Part Time!

Looking for a fun and rewarding job in an exciting environment? The Washington Pavilion is hiring Part-Time Guest Services Representatives to help create unforgettable experiences for our guests! If you love engaging with people, handling transactions with ease, and being part of a dynamic team, this is the perfect opportunity for you!

Part-Time
Flexible Schedule – Weekdays & Weekends and some holidays

• Assist customers by phone, in-person or email.
• Assure that complete and prompt customer satisfaction is being achieved.
• Utilize ticketing platform to complete customer transactions while following standard operating procedures.
• Understand basic computer functions and sales practices.
• Receive payment from the public for orders which have been created using the point-of-sale system.
• Handle payments proficiently and balance individual closing sales report.
• Continue to improve performance skills by completing training and taking time to read all procedures thoroughly.
• Stay informed of all events and exhibits happening within the organization.
• Attend Box Office and All Staff meetings and previews of events/exhibits.
• Complete assigned projects, such as outbound phone calls, data entry and cleanup and mailing tickets or informational materials.

What You’ll Bring :

• Customer service attitude and a willingness to learn!
• Ability to learn point-of-sale system.
• Ability to handle and reconcile money.
• Proficiency with Microsoft Office products including Outlook, Word and Excel preferred.

Why You’ll Love It Here:

• Excellent Pay – $15.00/hour!
• Free Washington Pavilion Membership + discounts on tickets, shows, and concerts
• Discounts at WP Café + exclusive Pavilion apparel
• A fun, creative, and engaging work environment

Accessibility: If you need an accommodation as part of the employment process please contact Human Resources at
Phone: [phone]
Email: [e-mail]

Equal Opportunity Employer, including disabled and veterans.

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