Guest Services Bell Attendant

Parking Management Company; Miami Beach (FL); On-site; USD 17,000 - 28,000; Full time

Benefits offered by this job

Health Benefits

401K

Life insurance

Critical illness coverage

Bonus opportunities

Leadership development

Paid time off

Paid training

Tuition assistance

Perks at Work discounts

Military friendly employer

Job summary

Parking Management Company (PMC) is seeking a Bell Attendant to welcome guests, assist with luggage, arrange transportation, and support front desk and valet teams, delivering a warm, professional first impression.

You will handle luggage transfers, explain hotel amenities, coordinate departures, and respond to guest requests while maintaining safety, cleanliness, and a guest-focused attitude across indoor and outdoor hotel environments.

Qualifications

• A high school diploma or GED is required, experience in parking, hospitality, or a similar customer service field is beneficial.
• A valid driver’s license and reliable transportation are required for this role, along with maintaining an acceptable motor vehicle record with no more than three moving violations within a three-year period.
• No special certifications are necessary for this position.
• Provide exceptional guest service through professional communication, active listening, and personalized assistance, creating a welcoming and memorable experience that aligns with company standards and fosters a positive environment for guests and team members.
• Handle guest luggage safely and efficiently, ensuring belongings are transported with care and discretion. Maintain confidentiality, follow proper storage procedures, and ensure luggage is organized, secure, and easily retrievable.
• This role requires stamina to stand, walk, and lift up to 50 lbs. for extended periods, often in varied weather conditions. Flexibility to work nights, weekends, and holidays is essential to support guest needs and hotel operations.
• Employees may be required to use personal cell phones for work-related communication, including coordination with team members, managers, and clients, as well as accessing work applications.
• PMC is committed to pay transparency and equity among all employees and provides employees an environment where pay transparency and dialogue on compensation are allowed.
• Additional compensation and benefits include health benefits, 401K, life insurance and critical illness, bonus opportunities, leadership development, paid time off, paid training, tuition assistance, and nationwide discounts.

Responsibilities

• The Bell Attendant assists guests with luggage handling and provides support during check-in and check-out to ensure a smooth, welcoming experience.
• They greet guests, manage luggage transfers, explain hotel amenities, coordinate departures, and help arrange transportation, all while maintaining professionalism and attentiveness.
• The Bell Attendant coordinates with front desk and valet services and responds to guest requests, contributing to an exceptional overall hospitality experience.
• The Bell Attendant keeps the lobby and bell stand clean, organized, and welcoming and maintains luggage carts and equipment.
• The Bell Attendant upholds safety and security by following proper procedures for handling guest belongings, assisting during emergencies, and monitoring the lobby and entrance.
• Support evolving business needs by completing other tasks, attending required meetings and training, and maintaining schedule flexibility.

Job description

Parking Management Company (PMC) is seeking a Bell Attendant to welcome guests, assist with luggage, arrange transportation, and support front desk and valet teams, delivering a warm, professional first impression.

You will handle luggage transfers, explain hotel amenities, coordinate departures, and respond to guest requests while maintaining safety, cleanliness, and a guest-focused attitude across indoor and outdoor hotel environments.