Guest Services Attendant – Warm Welcome & Luggage Help

Hilton; San Francisco (CA); On-site; USD 33,000 - 44,000; Full time

Benefits offered by this job

Incredible travel perks

ESPP discount

Paid parental leave

Mental health resources

Generous PTO

Health & welfare benefits

Financial security for your future

Job summary

Hilton San Francisco Union Square is seeking a friendly Door Attendant to welcome guests, manage lobby traffic, assist with luggage, and coordinate transportation. The role emphasizes delivering memorable hospitality with a warm, professional demeanor and strong guest interaction.

The ideal candidate will have 1+ year of customer service experience, excellent English communication skills, and a genuine passion for hospitality.

Qualifications

• Minimum 1 year of customer service experience.
• Ability to work a flexible schedule including mornings, evenings, overnights, weekends and holidays.
• Strong English communication with guests, team members and management.
• Genuine passion for hospitality and delivering exceptional guest service.

Responsibilities

• Greet arriving and departing guests and assist with luggage and traffic flow in the lobby.
• Read luggage tags, issue claim tickets, and ensure proper handling of guest items.
• Retrieve, transport, store and organize guest luggage, packages and boxes.
• Arrange taxis or other guest transportation as requested.
• Provide upbeat, friendly service and resolve guest inquiries promptly.

Skills

Customer service

English communication

Flexible schedule

Hospitality mindset

Job description

Hilton San Francisco Union Square is seeking a friendly Door Attendant to welcome guests, manage lobby traffic, assist with luggage, and coordinate transportation. The role emphasizes delivering memorable hospitality with a warm, professional demeanor and strong guest interaction.

The ideal candidate will have 1+ year of customer service experience, excellent English communication skills, and a genuine passion for hospitality.