Guest Services Attendant (On-Call)

Four Seasons; Kapolei (HI); On-site; USD 54,859,000 - 63,087,000; Part time

Benefits offered by this job

401k after 30 days

Friends & Family stays

Onsite parking

Dry cleaning for uniforms

Complimentary meals

Job summary

Four Seasons Resort O’ahu at Ko Olina is seeking an On-Call Guest Services Attendant who will ensure a full-service arrival and departure experience for guests. You will assist with luggage, park vehicles, and coordinate deliveries and pickups to guest rooms with courtesy and efficiency.

The role requires a high school education, 1 year of prior luxury-hotel experience, and a valid driver’s license. English literacy is essential, and candidates must have legal work authorization in the United

Qualifications

• High School education or equivalent experience required.
• 1 year of previous experience required.
• Prior experience at a luxury hotel or resort.
• Valid Driver's License Required.
• Able to read, write and speak English.

Responsibilities

• Park arriving and retrieve departing guest’s vehicles safely while adhering to all company and government traffic regulations and Resort Garage Parking Policy.
• Deliver and pick up luggage to and from guests room and maintain detailed records of all luggage, room and amenity deliveries.
• Greet all arriving guests with amenity and escort or guide guests to the front desk and introduce them to the Front Desk Agent.
• Provide a safe and comfortable ride for resort guests.
• Provides guests with directions, recommendations, and information about the city and its attractions.
• Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.

Skills

Customer service

English proficiency

Education

High School education or equivalent

Tools

Driver's License

Job description

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and to treat everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location

A luxury Oahu resort on the island's sunny Western Coast. Join us in Ko Olina and find your very own place of joy. Our beachfront island Resort sits on Oahu’s wild and rugged western coast, where vast ocean views and lively pools and lagoons provide the setting for an unforgettable adventure. Take the family for a ride on an outrigger canoe, splash around in the turquoise waters of our white-sand beach, play a round of golf as you weave through waterfalls at Ko Olina Golf Club, or spend the day reconnecting with your inner self at Naupaka Spa & Wellness Centre.

Position Details

Four Seasons Resort O’ahu at Ko Olina is looking for an On-Call Guest Services Attendant who has a passion for excellence and the spirit of aloha.

The Guest Service Attendant reports to the Guest Services Manager and provides guests with a full-service arrival and departure experience. Welcome all incoming and outgoing guests, assist with luggage, safely park guest vehicles in hotel or local garage and make necessary deliveries and pick-ups to and from guest rooms. Respond to all interactions in an efficient, courteous and professional manner to achieve maximum customer service and satisfaction.

What You Will Do

• Park arriving and retrieve departing guest’s vehicles safely while adhering to all company and government traffic regulations and Resort Garage Parking Policy. Assess any damage and clearly note damage on claim ticket along with location of parked vehicle
• Deliver and pick up luggage to and from guests room and maintain detailed records of all luggage, room and amenity deliveries. (15%)
• Greet all arriving guests with amenity and escort or guide guests to the front desk and introduce them to the Front Desk Agent. Greet and offer assistance to all guest passing through lobby.
• Provide a safe and comfortable ride for resort guests. Assure limo and house car are in good repair and stocked with necessary amenities. Maintains appropriate log, noting guests who were transported and the details of their transportation. Strong knowledge of the city so guests can be transported to and from their destination in the shortest possible time.
• Provides guests with directions, recommendations, and information about the city and its attractions. Arrange for taxis or resort vehicle transportation as needed.
• Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints, assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, etc.

What You Will Bring

• High School education or equivalent experience.
• 1 year of previous experience required.
• Prior experience at a luxury hotel or resort.
• Valid Driver's License Required.
• Able to read, write and speak English.

Successful candidates must possess legal work authorization in the United States.

What We Offer

• 401k Contribution available after first 30 days
• Friends & Family Accommodation at other Four Seasons Hotels and Resorts
• Complimentary Onsite Parking
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Meals

Pay

$19.12 per hour

About Four Seasons Resort O'ahu At Ko Olina

On Oahu’s sunny western coast - wild, rugged and conveniently close to Honolulu and Waikiki Beach - Four Seasons Resort O’ahu at Ko Olina balances a classic Hawaiian style with one-of-a-kind luxury. Chic and light-filled with vast ocean views, our 370 accommodations provide a personal sanctuary in this all-encompassing Hawaiian luxury beach resort. Restaurants and bars are infused with the magnetic energy of Ko Olina. Guests have the opportunity to splash into lively pools and lagoons, with numerous water sports right off the Resort’s own beach. They are also able to play tennis and golf, then relax in the Spa - wrapped in the effortless elegance of Four Seasons

Learn More About Four Seasons

http://jobs.fourseasons.com

https://www.linkedin.com/company/four-seasons-hotels-and-resorts

Learn more about Four Seasons O’ahu at Ko Olina on Social Media

Instagram: @FSOahu

Twitter: @FSOahu

Youtube: https://youtu.be/Cz8mTlUK2JI?list=PLZtVoN_vVWF8Rl7HVGcNL2HbJYhmZj_pt

Facebook: https://www.facebook.com/FourSeasonsResortOahu

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal