Guest Services Attendant

ASM Global; Tysons (VA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Free employee parking

Tickets to shows

Job summary

ASM Global is seeking a Guest Services Attendant for Tyson's venue operations. You will serve as ticket taker and usher, distribute programs, escort patrons, and assist with last minute event needs and accessibility accommodations.

Role requires flexibility to work nights, weekends and holidays, with a focus on customer relations and effective communication to ensure a positive patron experience at events in Tysons, VA.

Qualifications

• High school diploma or GED with 1–2 years related experience.
• Customer service experience preferred.
• Ability to assist patrons with special accommodations.

Responsibilities

• Work in conjunction with House Managers.
• Be the first line for patron issues and concerns.
• Serve as ticket taker and/or usher distributing programs and escorting patrons to seats.
• Act as coat check attendant.
• Assist with last minute pre-event needs (setting up, decorating, finding materials).
• Provide special accommodations for wheelchairs and other physically challenged patrons, seniors, students and groups.
• Work extended and/or irregular hours including nights, weekends and holidays as needed.

Skills

Customer relations

Communication

Problem solving

Flexibility

Education

High school diploma or GED

Job description

SUMMARY

Guest Services Attendant will serve as ticket taker and/or usher distributing programs and escorting patrons to their appropriate seats. Assist with last minute pre-event needs, including setting-up, decorating, and finding materials. Assist with last minute and/or emergency patron needs. Provide special accommodations for wheelchairs and other physically challenged patrons, senior citizens, students, and groups.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Include the following. Other duties and responsibilities may be assigned.

• Works in conjunction with House Managers
• Serves as the first line for patron issues and concerns/issues
• Serve as ticket taker and/or usher distributing programs and escorting patrons to their appropriate seats.
• Serve as coat check attendant.
• Assist with last minute pre-event needs, such as setting-up, decorating, finding materials, etc.
• Provide special accommodations for wheelchairs and other physically challenged patrons, senior citizens, students and groups.
• Work extended and/or irregular hours including nights, weekends and holidays as needed.

SKILLS REQUIRED

• Demonstrate exceptional skills in customer relations, communications and problem solving.
• Follow oral and written instructions and communicate effectively with other in both oral and written form.
• Maintain an effective working relationship with clients, employees, exhibitors, patrons and others encountered in the course of employment.
• Remain flexible and adjust to situations as they occur.

EDUCATION AND/OR EXPERIENCE

High school diploma or G.E.D. and one (1) to two (2) years related experience and/or training; or an equivalent combination of education and experience.

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear. This position may require work inside or outside of the building, as needed by events. This position requires stooping and lifting. Must be able to lift and/or move up to 25 lbs.

This job description portrays in general terms the type and level(s) of work performed and is not intended to be all-inclusive or to represent specific duties of any one incumbent. The knowledge, skills and abilities may be acquired through a combination of formal schooling, self-education, prior experience, or on-the-job training. The company reserves the rights to modify, supplement, delete, or augment the duties and responsibilities specified in the position description, in the company’s sole and absolute discretion. Duties other than those expressly specified may be assigned from time to time.

Free employee parking and tickets to shows.