Guest Services Attendant

Four Seasons; Scottsdale (AZ); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Energizing Employee Culture

Comprehensive learning and development programs

Exclusive discount and travel programs

Competitive wages and benefits

Job summary

Four Seasons in Scottsdale, Arizona, is seeking a Guest Services Attendant to join the Front Office Team. This role is key in ensuring guests are well taken care of from arrival to departure. Responsibilities include managing guest luggage, maintaining cleanliness in public areas, and responding to various guest inquiries.

Ideal candidates should have prior experience in a luxury hotel setting and possess strong communication skills. A commitment to exceptional service is essential. Flexible hours are required.

Qualifications

• Experience in guest services in a luxury hotel or resort is highly preferred.
• Strong communication skills are necessary for this role.
• Candidates must be physically fit to perform job duties effectively.

Responsibilities

• Assist in Guest Services areas, ensuring proper handling of guest luggage.
• Accommodate guest requests and respond to inquiries.
• Maintain cleanliness of the Fitness Center, Barbeques, Locker Rooms, and Lobby.
• Monitor and report maintenance issues in common areas.

Skills

Excellent verbal communication skills in English

Previous Guest Services experience in a luxury hotel/resort

Ability to stand, walk, or run for up to 8 hours per shift

Ability to work in a desert climate

Job description

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, push ourselves to new heights, and treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world‑class employee experience and company culture.

About the location:

Experience the luxury of living and working in one of the Southwest’s most desirable destinations. Scottsdale blends refined living with world‑class golf, dining, shopping, wellness, and arts. Minutes from Old Town, Phoenix, and Sky Harbor, it offers easy access locally and globally. Weekends lend themselves to easy escapes, whether a day trip to Sedona’s red rocks, a visit to the Grand Canyon, or exploring Arizona’s diverse desert and mountain landscapes. Build a career as dynamic as the place you call home, enjoying a lifestyle defined by excellence, balance, and meaningful connection.

About The Role

The Residence Club at the Four Seasons Scottsdale is looking for a Guest Services Attendant to be an integral part of the Front Office Team. The main objective of this role is to ensure our guests are well looked after from the start. As the first and last impression of the Residence Club, this high‑profile department carries a special responsibility. The Guest Services Attendant is responsible for the arrival and departure experience of the owners. The Bell Attendant transports luggage, packages, and storage items to the guest room for arrivals and transports luggage for departing guests or into temporary storage. The Guest Services Attendants are also responsible for the upkeep and cleanliness of the fitness center, lobby, public areas and back‑of‑house areas of Residence Club.

What You Will Do

• Assisting in Guest Services areas that include the front drive and ensuring proper handling of guest luggage.
• Accommodating guest requests.
• Other guest inquiries or duties as assigned.
• Maintaining the cleanliness of the Fitness Center, Barbeques, Locker Rooms, and Lobby.
• Actively monitoring and reporting where engineering attention is needed in guests common area.

What You Bring

• Previous Guest Services experience in a luxury hotel/resort highly preferred.
• Must have excellent verbal communication skills in English.
• Must be able to stand, walk, or run for up to 8 hours per shift.
• Be able to work in desert climate.

What We Offer

• Energizing Employee Culture where you are encouraged to be your true self.
• Comprehensive learning and development programs to help you master your craft.
• Inclusive and diverse employee engagement events all year‑round.
• Exclusive discount and travel programs with Four Seasons.
• Competitive wages and benefits (Medical, Dental, Vision and Retirement Plan).
• And so much more.

Schedule & Hours

• Full Time.
• Flexibility to work early mornings, evenings, weekends and holidays.

Candidates must have valid work authorization for the U.S.

Four Seasons is an Equal Opportunity, affirmative action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.

To access the 'EEOC is the Law' information poster please visit this website: https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf