Guest Services Attendant

Twice; Pleasanton (CA); On-site; USD 19,286 - 27,552; Full time

Job summary

The Club at Castlewood in Pleasanton, CA invites applications for a Guest Services Attendant. The role supports guests and members across golf operations, delivering friendly, attentive service in a fast-paced environment.

You will prepare and maintain carts, assist with range and club care, help with tournaments, and support clubhouse operations while upholding safety and hospitality standards. This is an on-site position requiring reliability and a service-first mindset.

Qualifications

• Less than high school education; or up to one month related experience or training; or equivalent combination of education and experience.

Responsibilities

• Prepares/cleans golf carts for play following The Club at Castlewood standards.
• Performs range maintenance: setting up and presenting range and chipping green; maintains range ball inventory; picks range and cleans range balls.
• Maintains the cart staging area, including the podium and bag drop area.
• Provides sincere and courteous service to all guests with bag handling and club cleaning.
• Maintains the cart storage area and cart wash down area in neat, clean condition.
• May direct start of play, educating players on course policy, cart policy and speed of play.
• Cleans golfers clubs after completion of play.
• Completes daily project list.
• Assists in setup and execution of golf tournaments and outings.
• Serves customers renting golf clubs; cleans rental clubs; maintains renter records.
• Assists with clubhouse, cart storage area and parking lot upkeep.
• Assists with food and beverage activities.
• Incorporates safe work practices; maintains regular attendance.
• Performs other duties as required.

Education

Education/Experience

Job description

The Club at Castlewood is excited to announce the exceptional career opportunity of Guest Services Attendant. Qualified candidates will thrive in a hospitality environment and be highly focused on providing superior service for our guests. This position will create positive experiences at The Club at Castlewood by assisting guests and members with outside services.

The Guest Service Attendant will be another "All Around" position that will be helping in many departments of the golf operations. The day-to-day duties will vary depending on the busyness of the day, what needs to be done, and what other parts of the golf operations needs additional assistance. Individuals should have the ability to work in a fun and fast paced environment.

$16.90 per hour

Essential Duties

• Prepares/cleans golf carts for play following the standards of The Club at Castlewood.
• Performs range maintenance such as: setting up and maintain range and chipping green presentation, maintains a large amount of range ball inventory, picks range and cleans range balls.
• Maintains the cart staging area in a neat and orderly fashion, including the podium and bag drop area.
• Provides sincere and courteous service to all guests with items such as bag handling and club cleaning.
• Maintains the cart storage area and cart wash down area in a neat, clean and orderly condition.
• May direct start of play, which includes assists in educating players regarding course policy, current cart policy, speed of play and so forth.
• Cleans golfers clubs upon completion of play.
• Completes daily project list.
• Assists in the setup and execution of golf tournaments and outings.
• Services the customer who is renting golf clubs and cleans rental clubs upon return. Maintains accurate record of golfers renting clubs
• Assists with the overall upkeep of the clubhouse, cart storage area and parking lot.
• Assists with food and beverage activities.
• Incorporates safe work practices in job performance.
• Regular and reliable attendance.
• Performs other duties as required.

Education/Experience

• Less than high school education; or up to one month related experience or training; or equivalent combination of education and experience.

Physical Demands

• Frequently stands, walks, uses hands, talks or hear. Occasionally sits, climbs, balances, stoops, kneels, crawls or crouches. Regularly lifts up to 25 pounds and occasionally lifts up to 50 pounds.

Environment/Noise

• Regularly works in wet or humid condition (non-weather). Occasionally works in areas with moving mechanical parts; may come into contact with fumes or airborne particles, toxic or caustic chemicals. Frequently works in outdoor weather conditions.

Certificates/Licenses

• Valid Driver's License.