Guest Service Attendant

Troon; Independence (KY); On-site; USD 22,000 - 30,000; Full time

Job summary

A premier golf facility in Independence, Kentucky, is seeking a Guest Service Attendant. The role involves creating positive experiences by assisting guests in various aspects of golf operations including cart preparations and customer service. Candidates should have strong hospitality skills, a commitment to superior service, and must be able to work in a fast-paced environment. A valid driver's license is required. Join a dynamic team where your contributions will enhance every guest's day.

Qualifications

• Must thrive in a hospitality environment focused on superior service.
• Less than high school education or equivalent experience.
• Valid Driver's License required.

Responsibilities

• Assist guests and members with outside services at the golf course.
• Prepare and clean golf carts for play and perform range maintenance.
• Provide sincere and courteous service to all guests.
• Provides courteous service to guests with bag handling and club cleaning.
• Maintains cart storage and cart wash areas in a neat condition.
• May direct start of play and educate players on course policy and pace of play.
• Cleans golfers' clubs after play.
• Completes daily project list.
• Assists in setting up and executing golf tournaments and outings.
• Serves customers renting golf clubs and maintains rental records.
• Assists with clubhouse upkeep, cart storage, and parking lot.
• Assists with food and beverage activities.
• Incorporates safe work practices and maintains regular attendance.
• Performs other duties as required.

Skills

Hospitality focus

Customer service

Ability to work in a fast-paced environment

Education

Less than high school education

Job description

Kenton County Golf Course is seeking a Guest Service Attendant! Qualified candidates will thrive in a hospitality environment and be highly focused on providing superior service.

Summary

This position will create positive experiences at Kenton County Golf Course by assisting guests and members with outside services. The Guest Service Attendant will be an all-around position that will be helping in many departments of the golf operations. The day-to-day duties will vary depending on the business level of the day, what needs to be done, and what other parts of the golf operations need additional assistance. Individuals should have the ability to work in a fun and fast-paced environment.

Essential Duties

• Prepares and cleans golf carts for play following the standards of Kenton County Golf Course.
• Performs range maintenance such as setting up and maintaining range and chipping green presentation, maintains range ball inventory, picks up range balls, and cleans them.
• Maintains the cart staging area in a neat and orderly fashion, including the podium and bag drop area.
• Provides sincere and courteous service to all guests with items such as bag handling and club cleaning.
• Maintains the cart storage area and cart wash down area in a neat, clean, and orderly condition.
• May direct start of play, which includes assisting in educating players regarding course policy, current cart policy, speed of play, and so forth.
• Cleans golfers' clubs upon completion of play.
• Completes daily project list.
• Assists in the setup and execution of golf tournaments and outings.
• Services the customer who is renting golf clubs and cleans rental clubs upon return. Maintains accurate records of golfers renting clubs.
• Assists with the overall upkeep of the clubhouse, cart storage area, and parking lot.
• Assists with food and beverage activities.
• Incorporates safe work practices in job performance.
• Regular and reliable attendance.
• Performs other duties as required.

Education / Experience

Less than high school education; or up to one month of related experience or training; or equivalent combination of education and experience.

Physical Demands

Frequently stands, walks, uses hands, talks, or hears. Occasionally sits, climbs, balances, stoops, kneels, crawls, or crouches. Regularly lifts up to 25 pounds and occasionally lifts up to 50 pounds.

Environment / Noise

Regularly works in wet or humid conditions (non-weather). Occasionally works in areas with moving mechanical parts; may come into contact with fumes or airborne particles, toxic or caustic chemicals. Frequently works in outdoor weather conditions.

Certificates / Licenses

Valid Driver's License.