Guest Services Attendant

ADP, Inc.; Charlotte Amalie (United States Virgin Islands); On-site; USD 19,000 - 21,000; Part time

Job summary

Bolongo Bay Beach Resort is seeking a Guest Services Attendant to greet guests, assist with directions, and deliver amenities at the St. Thomas resort. The role offers a part-time schedule with rotating day/night/weekend shifts and requires a high school diploma and customer service experience.

Responsibilities include guiding guests, handling check-in assistance, and providing information on local attractions while maintaining a welcoming lobby area.

Qualifications

• High School Diploma or equivalent Certificate required.
• Driver's License is required.
• Minimum of 1 year of customer service or hotel experience desired.
• Ability to speak, read, write, and understand the primary language(s) used in the workplace.
• Must be able to read and write to facilitate communication.

Responsibilities

• Greet and assist guests arriving at and departing from the resort.
• Deliver amenities to guest rooms prior to arrival.
• Guided guests to check-in, opened doors, and offered Welcome Punch.
• Provide information about local attractions and resort amenities.
• Maintain a clean and welcoming lobby and assist with guest requests.

Skills

Driver's License

Strong communication

Customer service

Basic computer skills

Education

High School Diploma or equivalent

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

FRONT OFFICE Part Time St. Thomas, St Thomas, VI

Salary Range: $14.00 To $15.00 Hourly

Bolongo Bay Beach Resort is located on the serene island of St. Thomas in the United States Virgin Islands and is a family-owned and managed beach resort nestled in a beautiful sandy bay along the Caribbean Sea. Known for our famous all-inclusive package, friendly hospitality, exciting experiences and one‑of‑a‑kind guest amenities, there's no better place to see life in the Virgin Islands than at Bolongo Bay. Our small, fun, lively and personable atmosphere allows us to offer a guest and employee experience that is unlike any other big all-inclusive resort and it's what makes us so unique and popular to this day. We are currently the only all-inclusive resort in the U.S. Virgin Islands.

Position Summary:

The Guest ServicesAttendant shall greet, welcome, and assist guests arriving at and departing from the resort. Assist with directions, storing baggage, basic information about resort and local attractions. Deliver amenities and other items, such as packages to guest rooms.

Essential Duties and Responsibilities:

• Deliver amenities to guest room prior to arrival.
• Meet, greet, as well as open doors for all guests as they arrive to the resort and leave when possible.
• Guide guests to the check‑in counter and offer them a Welcome Punch.
• Escort guests along with theirbaggageto the assigned hotel room and provide explanation of the AC control, television remote and safe.
• Familiarize yourself with guests using their names when possible. Smiling and verbally greeting guests when you see them.
• Guide and suggest the amenities of the hotel, for example Iggies, Oasis, Heavenly Days, and gift shop.
• Check special requests and make sure they are ready prior to guest arrival.
• Maintain neat and clean lobby areas inside and out to include but not limited to sweeping welcome mat and area as well as clean glass lobby doors.
• Communicate maintenance requests to Front Desk.
• Ensure that the Guest Service golf cart is in good repair and clean.
• Have accurate and complete guest assistance information, including, events taking place in town, restaurants and athletic events as well as determining requirements for and follow‑up on special groups or VIP’s.

Secondary Position Tasks:

• Performs other related duties and responsibilities as assigned.

Position Requirements and Qualifications:

• High School Diploma or equivalent Certificate required.
• Driver's License

Experience in Related Field:

• Minimum of 1 year of customer service or hotel experience desired.
• Equivalent combination of education and experience.

Knowledge, Skills, and Abilities:

• Must be able to speak, read, write, and understand the primary language(s) used in the workplace.
• Must be able to read and write to facilitate the communication process.
• Requires good communication skills, both verbal and written.
• Must possess basic computational ability.
• Must possess basic computer skills.

Work Schedule:

• Ability to work a rotating shift - Day, Night &/or Weekends.
• Ability to work extended shifts as needed.

Equipment Used:

• Ability to operate golf cart/vehicle controls.
• Competency in and knowledge of standard office equipment to include, but not limited to, the computer, fax machine, copier, typewriter, printer, calculator, and scanner.

Physical Activity, Requirements, Visual Acuity, and Working Conditions:

The conditions described below are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations, as required by the Americans with Disabilities Act, will be granted whenever possible to enable individuals with disabilities to perform the essential functions.

Physical activity of this position:

• Climbing - Ascending or descending ladders, stairs, scaffolding, ramps, poles, and the like, using feet and legs and/or hands and arms. Body agility is emphasized. This factor is important if the amount and kind of climbing required exceeds that required for ordinary locomotion.
• Balancing - Maintaining body equilibrium to prevent falling and walking, standing, or crouching on narrow, slippery, or erratically moving surfaces. This factor is important if the amount of balancing exceeds that needed for ordinary locomotion and maintenance of body equilibrium.
• Stooping - Bending body downward and forward by bending spine at the waist. This factor is important if it occurs to a considerable degree and requires full motion of the lower extremities and back muscles.
• Reaching - Extending hand(s) and arm(s) in any direction.
• Standing - Particularly for sustained periods of time.
• Walking - Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.
• Pushing - Using upper extremities to press against something with steady force to thrust forward, downward, or outward.
• Pulling - Using upper extremities to exert force to draw, haul or tug objects in a sustained motion.
• Lifting. Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. This factor is important if it occurs to a considerable degree and requires substantial use of upper extremities and back muscles.
• Fingering - Picking, pinching, typing or otherwise working, primarily with fingers rather than the whole hand as in handling.
• Grasping - Applying pressure to an object with the fingers and palm.
• Talking - Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.
• Hearing - Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make discriminations in sound.

Physical requirements of this position:

• Medium work. Exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

Visual acuity requirements including color, dept perception and field vision:

• The worker is required to have visual acuity to operate a golf cart/vehicle.

The conditions the worker will be subject to in this position:

• The worker is subject to both environmental conditions. Activities occur inside and outside.