Guest Services Associate, Shelter & Client Support

Austinstreet; Austin (TX); On-site; USD 30,000 - 40,000; Full time

Job summary

A nonprofit organization in Austin, Texas is seeking a compassionate Guest Services Associate to support shelter operations and client inquiries. The ideal candidate will help maintain a safe, organized environment while providing exceptional customer service. Responsibilities include overseeing daily chores, documenting services, and engaging clients with a trauma-informed perspective. A high school diploma is required, along with strong communication and problem-solving skills. Join us in making a difference for the homeless community.

Qualifications

• Ability to manage multiple priorities independently in a fast-paced environment.
• Commitment to maintaining a safe, respectful, and empowering atmosphere for all.
• Physical ability to lift 25–50 lbs and perform tasks involving standing, walking, and bending.

Responsibilities

• Serve as a key point of contact for client inquiries and shelter operations.
• Ensure the cleanliness and organization of all common areas and sleeping quarters.
• Provide exceptional customer service, treating all clients with dignity and respect.

Skills

Organizational skills

Communication skills

Problem-solving skills

Education

High school diploma or equivalent

Additional education in social services preferred

Job description

A nonprofit organization in Austin, Texas is seeking a compassionate Guest Services Associate to support shelter operations and client inquiries. The ideal candidate will help maintain a safe, organized environment while providing exceptional customer service. Responsibilities include overseeing daily chores, documenting services, and engaging clients with a trauma-informed perspective. A high school diploma is required, along with strong communication and problem-solving skills. Join us in making a difference for the homeless community.