Guest Services Associate (Overnight Shift) Arleta, Ca

AdvisaCare; Los Angeles (CA); On-site; USD 22,000 - 29,000; Full time

Job summary

National Health Foundation is seeking a Guest Services Associate for the overnight shift at its Arleta, CA location. The role involves ensuring safety, greeting guests, guiding them through program guidelines, and coordinating with nursing and social services for on-site appointments.

The position requires strong customer service and communication skills, with bilingual Spanish preferred. Training is provided on the job, and background checks and TB tests are required.

Qualifications

• Minimum 2 years caregiver experience in a Healthcare or Recuperative Care environment (preferred).
• Excellent oral and written communication skills.
• Bi-lingual in Spanish preferred.

Responsibilities

• Ensure safety and security of recuperative care facility. Conduct daily facility and equipment inspections. Conduct constant room checks throughout the day.
• Perform guest intake responsibilities, greet guests and orient them to program guidelines.
• Create, lead and implement engagement activities with guests; build rapport and trust.
• Assist nursing, social services and external partners with guest appointments on-site or check-ins.
• Maintain bed availability and documentation accurately.
• Assist with supplies inventory check/log and shift notes.

Skills

Customer service

De-escalation

Communication skills

Spanish (bilingual)

Job description

POSITION TITLE: Guest Services Associate (OVERNIGHT SHIFT)

REPORTS TO: Program Coordinator

LOCATION: Arleta, CA

CLASSIFICATION: Non-Exempt, Full-Time

SALARY: $18.50 Hourly Rate

SCHEDULE: Sunday - Thursday (11:00 pm to 7:30AM)

All positions require candidates to successfully pass a background check, LIVE scan and TB Test

Join Our Team, No Prior Experience Required

National Health Foundation offers full on the job training for candidates with strong customer service, de-escalation, and a willingness to learn, ready to grow into a meaningful career in guest services within recuperative care

Guest Services Associate

Responsibilities And Initiatives

• Ensure safety and security of recuperative care facility. Conduct daily facility and equipment inspections. Conduct constant room checks throughout the day
• Perform guest intake responsibilities, ensuring that all guests are greeted and provided with a detailed orientation of program guidelines, when applicable. Develop rapport with guests and garner guest feedback
• Create, lead, and/or implement engagement activities with our guests, when applicable. Build rapport and trust with our guests through constant engagement and checking in. Attend to our guests’ requests
• Assist nursing, social services and external partners with guest appointments on-site or check ins
• Assist management in accurately maintaining bed availability and documentation
• Assist Lead staff or Program Management with supplies inventory check/ log.
• Maintain accurate record keeping including but not limited to daily shift notes, incident reports, Emergency Action Plan drills, etc. when applicable
• Respond to and provide positive intervention encounters for guest concerns
• Attend all meetings and training that are aligned with the role which includes shift hand off, and trainings such as, but not limited to; BLS, Crisis Prevention, Harm Reduction, Trauma Informed Care, DEI, etc
• Perform laundry, boutique, and mealtime duties and in the absence of the environmental site associate perform housekeeping services
• Must be flexible to adapt to schedule changes and/or work additional shifts to meet the needs of the facility, notwithstanding labor laws
• Must model and project a positive professional image and adhere to the organization dress code
• Perform additional assignments to meet the needs of the facility, notwithstanding primary responsibilities
• Always follow NHF policies and procedures

Requirements

• Minimum 2 years caregiver experience in a Healthcare or Recuperative Care environment (preferred)
• Ability to perform and prioritize multiple tasks effectively and efficiently
• Must be able to work a schedule with five (5) eight (8) hour shifts
• Current BLS certification preferred, but not required
• Excellent oral and written communication skills
• Ability to communicate effectively with all levels of staff, guests, and visitors
• Bi-lingual in Spanish Preferred
• TB test required
• Fingerprint live scan /background required

The duties as described will required standing and walking 90% of the time. The employee will frequently bend/stoop, squat, reach above the shoulders, twist, and turn, kneel, and push/pull. The employee will frequently be required to lift/pull/push/move up to 50 pounds. Must utilize conversational speech for effective verbal communication. Noise level is high in some client care areas.

Benefits

PROGRAMS

National Health Foundation is addressing the social determinants of health using several research-proven strategies. We are targeting Food Access, with an emphasis on increasing the availability of health and fresh foods in under-resourced communities, Housing, with a focus on providing shelter and care for individuals who have been released from the hospital, the Built Environment, prioritizing the removal of the barriers to health in the Historic South Los Angeles community, and Education, with a focus on risk prevention and support for pregnant and parenting teens to complete their education. For further details on the programs, please visit our site at: http://nationalhealthfoundation.org