Guest Services Associate (Swing Shift) Arleta, Ca

National Health Foundation; Los Angeles (CA); On-site; USD 21,000 - 30,000; Full time

Job summary

National Health Foundation in Arleta, CA is seeking a Guest Services Associate for the swing shift to provide a hospitable, safe, and healthy environment for recuperative care guests. The role reports to the Program Coordinator and requires coordinating with nursing and social services on-site.

The position offers a full-time schedule Thursday through Monday, 3:00 PM to 11:30 PM, with a starting hourly rate of $18.50 and requires background checks, TB testing, and a Live Scan.

Qualifications

• Minimum 2 years caregiver experience in healthcare or recuperative care.
• Excellent oral and written communication skills.
• Must be able to work five 8-hour shifts per week.
• Bilingual in Spanish preferred.
• TB test and fingerprint live scan/background check required.
• Current BLS certification preferred, but not required.

Responsibilities

• Ensure safety and security of recuperative care facility; conduct daily facility and equipment inspections; conduct constant room checks.
• Perform guest intake responsibilities, ensuring guests are greeted and oriented to program guidelines; develop rapport with guests and gather feedback.
• Create, lead, and/or implement engagement activities; build rapport and trust with guests; attend to guest requests.
• Assist nursing, social services and external partners with guest appointments on-site or check-ins.
• Assist management in maintaining bed availability and documentation.
• Assist staff with supplies inventory check/log.
• Maintain accurate record keeping including shift notes, incident reports, Emergency Action Plan drills, etc.
• Respond to guest concerns with positive intervention encounters.
• Attend meetings and trainings aligned with the role (e.g., shift hand-off, BLS, Crisis Prevention, Trauma Informed Care, DEI).
• Perform laundry, boutique, mealtime duties and housekeeping when needed.
• Be flexible to schedule changes and additional shifts; adhere to dress code and NHF policies.
• Perform additional assignments to meet facility needs.

Skills

Oral & written communication

Guest services

Bilingual Spanish (preferred)

Job description

POSITION TITLE: Guest Services Associate (SWING SHIFT) REPORTS TO: Program Coordinator LOCATION: Arleta, CA CLASSIFICATION: Non-Exempt, Full-Time SALARY: $18.50 Hourly Rate

Schedule

• Thursday - Monday (3:00PM - 11:30PM)
• All positions require candidates to successfully pass a background check, LIVE scan and TB Test

Do YOU meet the REQUIRED MINIMUM QUALIFICATIONS for this position? If so, this is the PERFECT POSITION for you!

Guest Services Associate

A Guest Services Associate is responsible for providing a hospitable, safe, and healthy environment in which guests experience enhanced dignity and respect.

Responsibilities And Initiatives

• Ensure safety and security of recuperative care facility. Conduct daily facility and equipment inspections. Conduct constant room checks throughout the day.
• Perform guest intake responsibilities, ensuring that all guests are greeted and provided with a detailed orientation of program guidelines, when applicable. Develop rapport with guests and garner guest feedback.
• Create, lead, and/or implement engagement activities with our guests, when applicable. Build rapport and trust with our guests through constant engagement and checking in. Attend to our guests’ requests.
• Assist nursing, social services and external partners with guest appointments on-site or check ins.
• Assist management in accurately maintaining bed availability and documentation.
• Assist Lead staff or Program Management with supplies inventory check/ log.
• Maintain accurate record keeping including but not limited to daily shift notes, incident reports, Emergency Action Plan drills, etc. when applicable.
• Respond to and provide positive intervention encounters for guest concerns.
• Attend all meetings and training that are aligned with the role which includes shift hand off, and trainings such as, but not limited to; BLS, Crisis Prevention, Harm Reduction, Trauma Informed Care, DEI, etc.
• Perform laundry, boutique, and mealtime duties and in the absence of the environmental site associate perform housekeeping services.
• Must be flexible to adapt to schedule changes and/or work additional shifts to meet the needs of the facility, notwithstanding labor laws.
• Must model and project a positive professional image and adhere to the organization dress code.
• Perform additional assignments to meet the needs of the facility, notwithstanding primary responsibilities.
• Always follow NHF policies and procedures.

Requirements

• Minimum 2 years caregiver experience in a Healthcare or Recuperative Care environment (preferred).
• Ability to perform and prioritize multiple tasks effectively and efficiently.
• Must be able to work a schedule with five (5) eight (8) hour shifts.
• Current BLS certification preferred, but not required.
• Excellent oral and written communication skills.
• Ability to communicate effectively with all levels of staff, guests, and visitors.
• Bi-lingual in Spanish Preferred.
• TB test required.
• Fingerprint live scan /background required.

Physical Requirements

The duties as described will required standing and walking 90% of the time. The employee will frequently bend/stoop, squat, reach above the shoulders, twist, and turn, kneel, and push/pull. The employee will frequently be required to lift/pull/push/move up to 50 pounds. Must utilize conversational speech for effective verbal communication. Noise level is high in some client care areas.

Benefits

PROGRAMS

National Health Foundation is addressing the social determinants of health using several research-proven strategies. We are targeting Food Access, with an emphasis on increasing the availability of health and fresh foods in under-resourced communities, Housing, with a focus on providing shelter and care for individuals who have been released from the hospital, the Built Environment, prioritizing the removal of the barriers to health in the Historic South Los Angeles community, and Education, with a focus on risk prevention and support for pregnant and parenting teens to complete their education. For further details on the programs, please visit our site at: http://nationalhealthfoundation.org