Guest Service Associate

National Health Foundation; Los Angeles (CA); On-site; USD 25,000 - 28,000; Full time

Job summary

National Health Foundation in Glendale, CA is hiring a Guest Services Associate (Overnight) to maintain a safe, dignified environment for guests. You will handle intake, orientation, and nightly duties, including room checks and engagement activities.

Responsibilities include coordinating guest needs with nursing and social services, maintaining accurate records, and complying with NHF policies. A CPR/First Aid certification and CA driver’s license are required, with a swing shift 11:00PM–7:30AM.

Qualifications

• High School Diploma or equivalent required.
• Minimum 2 years caregiver experience in healthcare or recuperative care preferred.
• Ability to multitask effectively and efficiently.
• Must be able to work five 8-hour shifts.
• Valid California driver’s license.
• Current CPR and First Aid certification.
• Excellent oral and written communication skills.
• Ability to communicate with all levels of staff, guests, and visitors.
• Working knowledge of Microsoft Office Suite.

Responsibilities

• Ensure safety and security of recuperative care facility.
• Conduct daily facility and equipment inspections.
• Conduct constant room checks throughout the day.
• Perform guest intake responsibilities with orientation of program guidelines.
• Develop rapport with guests and garner guest feedback.
• Create, lead, and/or implement engagement activities with guests.
• Attend to guest requests and assist with on-site appointments.
• Maintain bed availability and documentation with accuracy.
• Keep shift notes, incident reports, and related records.
• Follow NHF policies and procedures.

Skills

Strong communication

Multitasking

Microsoft Office Suite

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

Job Description

POSITION TITLE: Guest Service Associate (OVERNIGHT)REPORTS TO: Operations ManagerLOCATION:Glendale, CACLASSIFICATION: Non-Exempt (Full-Time)HOURLY RATE:$18.50SCHEDULE:Swing Shift: Thursday-Monday 11:00PM - 7:30AMAll positions require candidates to successfully pass a background check, LIVE scan and TB Test

Guest Services Associate

A Guest Services Associate is responsible for providing a hospitable, safe, and healthy environment in which guests experience enhanced dignity and respect.

Responsibilities and Initiatives

• Ensure safety and security of recuperative care facility.
• Conduct daily facility and equipment inspections.
• Conduct constant room checks throughout the day.
• Perform guest intake responsibilities, ensuring that all guests are greeted and provided with a detailed orientation of program guidelines, when applicable.
• Develop rapport with guests and garner guest feedback.
• Create, lead, and/or implement engagement activities with our guests, when applicable.
• Build rapport and trust with our guests through constant engagement and checking in.
• Attend to our guests’ requests.
• Assist nursing, social services and external partners with guest appointments on-site or check ins.
• Assist management in accurately maintaining bed availability and documentation.
• Assist Lead staff or Program Management with supplies inventory check/ log.
• Maintain accurate record keeping including but not limited to daily shift notes, incident reports, Emergency Action Plan drills, etc. when applicable.
• Respond to and provide positive intervention encounters for guest concerns.
• Attend all meetings and training that are aligned with the role which includes shift hand off, and trainings such as, but not limited to; BLS, Crisis Prevention, Harm Reduction, Trauma Informed Care, DEI, etc.
• Perform laundry, clothing requests and mealtime duties and in the absence of the environmental site associate perform housekeeping services (if applicable).
• Must be flexible to adapt to schedule changes and/or work additional shifts to meet the needs of the facility, notwithstanding labor laws.
• Must model and project a positive professional image and adhere to the organization dress code.
• Perform additional assignments to meet the needs of the facility, notwithstanding primary responsibilities.
• Always follow NHF policies and procedures.

Requirements

• High School Diploma or equivalent required.
• Minimum 2 years caregiver experience in a Healthcare or Recuperative Care environment (preferred).
• Ability to perform and prioritize multiple tasks effectively and efficiently.
• Must be able to work a schedule with five (5) eight (8) hour shifts.
• Valid CA driver’s license.
• Current CPR and First Aid certification.
• Excellent oral and written communication skills.
• Ability to communicate effectively with all levels of staff, guests, and visitors.
• Working knowledge of Microsoft Office Suite.

Physical Requirements

The duties as described will required frequent standing and walking. The employee will frequently bend/stoop, squat, reach above the shoulders, twist, and turn, kneel, and push/pull. The employee will frequently be required to lift/pull/push/move up to 50 pounds. Must utilize conversational speech for effective verbal communication. Noise level is high in some client care areas.

Programs

National Health Foundation is addressing the social determinants of health using several research-proven strategies. We are targeting Food Access, with an emphasis on increasing the availability of health and fresh foods in under-resourced communities, Housing, with a focus on providing shelter and care for individuals who have been released from the hospital, the Built Environment, prioritizing the removal of the barriers to health in the Historic South Los Angeles community, and Education, with a focus on risk prevention and support for pregnant and parenting teens to complete their education. For further details on the programs, please visit our site at: http://nationalhealthfoundation.org./