Guest Services Associate | Hospitality & Check-in Expert

Holiday Inn Express Knoxville Downtown; Knoxville (TN); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Medical

Vision

Dental

401K

Immediate Pay- earned wage access

Vacation time

Sick time

Holiday pay

Bonus opportunities

Brand-specific employee discounts

Long term/short term disability

Life insurance

Job summary

Kana Hotel Group is seeking a friendly Front Desk Agent at our Knoxville area property to greet guests, manage check-in/out, and handle guest inquiries. You will follow brand cash procedures, balance daily activity, and promote hotel amenities such as breakfast and fitness facilities.

The role requires a High School diploma or GED, at least one year of hospitality and customer service experience, cash handling skills, and knowledge of local area and attractions.

Qualifications

• High School diploma or GED preferred.
• One year hospitality experience required.
• Customer service experience required.
• Experience handling cash and credit card procedures.
• Knowledge of local geographic area knowledge, area businesses & services, major highways/street information, and community events & attractions.

Responsibilities

• Greet guests and perform check-in/out procedures.
• Follow all cash and credit card procedures required by hotel and brand standard.
• Check house count to determine the rooms available for the day.
• Review credit limit exception report & gets additional approval if necessary.
• Check expected departures for today & clears checkouts or extends stays after check out time.
• Update housekeeping room status when received from housekeeping.
• Balance departments from daily activity report at the end of shift.
• Performs cashier shift change when cash is in balance.
• Explain any of the hotel’s promotional items to each guest checking in & gives them to any guest who requests them.
• Mention various hotel amenities, (i.e. free breakfast, spa, fitness center, voice mail, etc.) to guests during lags in phone or in-person conversations.
• Respond promptly to any guests’ inquiries or complaints; Offers alternate solution if guest demand cannot be met.
• Demonstrate commitment to servicing the guest by being hospitable and accommodating.
• Document any guest accidents by completing the accident report form.
• Ability and flexibility to work various shifts including evenings, weekends, and holidays.

Skills

Guest service

Cash handling

Communication

Attention to detail

Brand awareness

Education

High School diploma or GED

Job description

Kana Hotel Group is seeking a friendly Front Desk Agent at our Knoxville area property to greet guests, manage check-in/out, and handle guest inquiries. You will follow brand cash procedures, balance daily activity, and promote hotel amenities such as breakfast and fitness facilities.

The role requires a High School diploma or GED, at least one year of hospitality and customer service experience, cash handling skills, and knowledge of local area and attractions.