Guest Services Associate: Friendly, Fast Transactions - Weekly Pay

Festival Foods; Mauston (WI); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Associate Discount

Weekly Pay

Two-Week Scheduling

Vision & Dental Insurance

Parental leave

Job summary

Festival Foods in Mauston, WI is hiring a Guest Services Clerk. This part-time role reports to the Guest Services Manager and focuses on delivering outstanding guest service at the service counter, handling transactions, refunds, and inquiries with a friendly, efficient approach.

The position emphasizes accuracy, reliability, and effective communication with guests and team members, supporting a welcoming store environment.

Qualifications

• Minimum availability must include 16 hours a week with a minimum of 8 hours per day during available days.
• Genuine interest in helping and engaging with guests, with strong interpersonal and guest service skills.
• Ability to communicate effectively with guests and associates.
• Operate all necessary equipment and excel in an environment with a wide range of goods and services.

Responsibilities

• Provide Outstanding Service: respond promptly to inquiries, offer product and service information, and resolve complaints in a friendly, professional manner—in person, by phone, or electronically.
• Ensure Smooth Operations: accurately process transactions, maintain cash and media at the Service Counter, manage cashier tills distribution and DMV, Lottery, and ticket sales.
• Support Guest Needs: help guests with refunds, exchanges, and offers while recording inquiries, comments, and actions; redirect unresolved issues.
• Quality Standards: ensure 100% quantity accuracy at 10 am and 5 pm.
• Money Handling: distribute cashier tills and maintain cash and media at Service Counter registers.
• Honor Commitments: regular attendance and notice before absences.
• Collaborate with the Team: perform other duties as assigned.

Skills

Availability

Customer focus

Attention to detail

Communication skills

Technical skills

Teamwork

Job description

Festival Foods in Mauston, WI is hiring a Guest Services Clerk. This part-time role reports to the Guest Services Manager and focuses on delivering outstanding guest service at the service counter, handling transactions, refunds, and inquiries with a friendly, efficient approach.

The position emphasizes accuracy, reliability, and effective communication with guests and team members, supporting a welcoming store environment.