Guest Services Associate (Evening)

People Serving People Inc.; Minneapolis (MN); Presencial; USD 28.000 - 40.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, and vision insurance

Company-paid life and disability

401(k) with employer contribution

Competitive PTO

Parking or metro pass

Descripción de la vacante

People Serving People Inc. is seeking a Guest Services Associate to ensure exceptional front-desk service at our emergency shelter. This full-time evening role (32 hours) runs Thursday through Sunday, 3:00 p.m.

– 11:30 p.m., focusing on welcoming guests and processing intake, vouchers, and inquiries. The position emphasizes teamwork, strong computer skills, and sensitivity to families experiencing homelessness, offering benefits such as health coverage, retirement plans, PTO, and parking or

Formación

• 1 year of front desk associate experience.
• 2 years of college experience preferred.
• Strong computer skills and Microsoft Office experience.
• Experience working with people from diverse cultural and socio-economic backgrounds.
• Experience working with families or individuals experiencing homelessness preferred.

Responsabilidades

• Contribute to warm and friendly environment by greeting and providing great hospitality to guests.
• Process guest intake, voucher renewals, and audit report paperwork.
• Respond to guests' request for information and necessities.
• Answer telephones and relay messages for guests.
• Understand and follow all front desk policies and procedures to provide excellent guest service.
• Perform stocking and cleaning responsibilities as needed for shift.

Conocimientos

Front desk experience

Customer service

Teamwork

MS Office

Cultural sensitivity

Educación

Two years of college experience

Herramientas

Microsoft Office

Descripción del empleo

About us:

People Serving People is the largest and most comprehensive emergency shelter for families experiencing homelessness in Minnesota and a dedicated leader in homeless prevention. If you want to help transform communities and see families thrive, then People Serving People is the place for you.

What do we need?

We are looking for a customer service-focused individual for our Full-Time (32 hours) Guest Services Associate role. The primary function of this position is to guarantee unsurpassed customer service to People Serving People's guests by performing and providing quality control for all Front Desk activities, and ensuring the effectiveness of a 24/7/365-day operation at the heart of People Serving People's emergency shelter

*This is an evening position, Thursday - Sunday, 3:00 p.m. - 11:30 p.m.

Responsibilities for Guest Services Associate:

• Contribute to warm and friendly environment by greeting and providing great hospitality to guests
• Process guest intake, voucher renewals, and audit report paperwork
• Respond to guests' request for information and necessities
• Answers telephone and relays messages for guests
• Understand and follow all front desk policies and procedures to provide excellent guest service
• Performs stocking and cleaning responsibilities as needed for shift

Pay and Benefits for Guest Services Associate:

• $25.00 hourly
• Full-Time (32 hours), Thursday - Sunday, 3:00 p.m. - 11:30 p.m.
• Medical, dental, and vision insurance available.
• Company-paid life and disability insurance.
• 401(k) with employer contribution at 6 months.
• Competitive PTO Package.
• Reduced cost parking or metro pass.
• Cellphone reimbursement.
• Reduced childcare rates.
• Financial wellness benefit.
• The chance to make a real difference in the community.

Requirements

• 1 year of front desk associate experience
• 2 years of college experience preferred
• Strong computer skills and Microsoft Office experience
• Strong experience working as a part of a team
• Experience working with people from diverse cultural and socio-economic backgrounds
• Experience working with families or individuals experiencing homelessness preferred
• Knowledge of Hennepin County shelter system preferred