Front Desk/Tenant Assistant Coordinator - Park Place of Bemidji

Center City Housing Corp; Bemidji (MN); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Health

Dental

401K

Job summary

Center City Housing Corp is seeking a Front Desk/Tenant Assistant Coordinator in Bemidji, MN. You will recruit, hire, and train front desk staff, supervise daily activities, and ensure coverage across day, evening, and overnight shifts.

The role emphasizes Housing First and Harm Reduction approaches, with responsibilities spanning recruitment, supervision, training, and guest/tenant interactions. A high school diploma or GED is required, and background clearance is mandated.

Qualifications

• This position requires a person who is self-motivated with the ability to work independently and as a team.
• Requires interpersonal skills to interact professionally with tenants, employees, and the public.
• Experience interviewing and hiring staff using HR processes is preferred.
• High school diploma/GED or equivalent; Minnesota Background Study clearance required.

Responsibilities

• Recruit staff and coordinate with HR to advertise and promote employment opportunities.
• Assist Site Director in managing desk staff hiring process; conduct interviews, prepare forms and packets.
• Provide day-to-day supervision, coaching, mentoring, and timekeeping.
• Coordinate initial, ongoing and annual employee training with Site Director.
• Schedule Front Desk/Tenant Assistants and ensure desk coverage; flexible schedule.

Skills

Reading & writing

Interpersonal skills

Confidentiality

Attendance & punctuality

Relationship building

Timekeeping

Diversity sensitivity

Education

High school diploma or equivalent

Tools

Video surveillance system

Job description

Description

Overview

The Front Desk/Tenant Assistant Coordinator is responsible for carrying out the mission of CCHC by hiring and training all Front Desk/Tenant Assistants who work at the supportive housing programs. The Front Desk/Tenant Assistant Coordinator provides services as a member of a team and implements the program goals based on "Housing First" and "Harm Reduction" philosophies.

Duties and Responsibilities

The Front Desk Coordinator will recruit staff and coordinate with Human Resources to advertise and promote employment opportunities. Assist Site Director in managing the desk staff hiring process to include conducting interviews, preparing interview forms, preparing background check forms, hiring packets, and communication with appropriate staff. Provide direct day to day supervision and feedback, actively manage desk staff development including coaching, mentoring, and timekeeping. Collaborate with the Site Director to coordinate and provide initial, required, ongoing and annual employee training. Schedule Front Desk/Tenant Assistants and ensure all desk coverage. Must be able to work a flexible schedule in order to accommodate training and unexpected call-ins.

Park Place provides 24 hour staff coverage at the front desk. The Front Desk/Tenant Assistant will be the first person with whom tenants, guests, suppliers and others have contact with when coming into the building. Front Desk duties include: granting admittance into the building, directing those who enter to correct areas of the building. Answering the building's telephone system and directing calls; monitoring the video surveillance system and logging tenant interactions as needed. Staff are scheduled 8 hour shifts. Available shifts include day, evening and overnight

Requirements

Preferred Experience

This position requires a person who is self-motivated with the ability to work independently and as a member of a team to carry out job duties. This position requires a person who has interpersonal skills necessary to tactfully deal with tenants, employees, and the general public in a professional manner. The person in this position will need to work effectively with people who are inebriated and/or have active mental health issues. This position requires Human Resource skill in order to effectively interview and hire new employees. This position requires a high school diploma/GED or equivalent. Supervisory skill is preferred. This person must pass and maintain Minnesota Background Study clearance.

Essential Skills

• Ability to read, analyze, and complete documentation required by government agencies and communicate through speaking, listening, and writing effectively with tenants and outside agencies
• The person in this position must possess reading, writing and basic computer skills that will allow him/her to log information and maintain information systems
• This person must have vision that allows him/her to monitor video cameras
• Ability to maintain confidentiality
• Skill in establishing and maintaining positive relationships with diverse tenants, applicants and staff
• Regular attendance, reliability, and punctuality
• Available to respond to occasional property or tenant emergencies
• Sensitivity and effectiveness when dealing with people from diverse backgrounds and with special needs

Full Time

Benefits

• Health
• Dental
• 401K

Center City Housing is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, age, national origin, creed, sexual orientation/identity/expression, marital status or familial status..