Guest Services Associate at Bear Creek Lodge

Telluridelodging; Colorado; On-site; USD 30,000 - 40,000; Full time

Job summary

A leading hospitality company is seeking a Front Desk Associate to provide excellent service at Bear Creek Lodge. The role involves managing guest check-ins, offering concierge services, and maintaining a welcoming atmosphere. Ideal candidates will have prior hospitality experience and strong customer service skills. Flexibility with work hours is essential, including evenings and weekends. Join a team dedicated to creating memorable experiences for guests in the beautiful Telluride area.

Qualifications

• Minimum one year in hospitality or customer service preferred.
• High school diploma required; college degree preferred.

Responsibilities

• Coordinate all aspects of guest pre-arrival, check-in, stay, and departure.
• Efficiently address and resolve guest service requests.
• Conduct post-departure guest follow-up to encourage repeat bookings.

Skills

Customer Service

Organizational Skills

Problem Solving

Multitasking

Education

High School Diploma

College Degree

Tools

Microsoft Word

Excel

Outlook

Open Table

Job description

Position Summary
Fostering a warm and welcoming atmosphere for all guests, owners, vendors, and coworkers. Offering comprehensive concierge and front desk services at Bear Creek Lodge, which encompasses tasks such as guest check-in and check-out, phone handling, computer operations, and providing recommendations for activities and dining options within the Telluride/Mountain Village area.

Applicants must have prior hospitality experience and be able to work evenings.

Hiring for Summer - Start in Late May 2025

Essential Job Responsibilities

• Coordinate all aspects of guest pre-arrival, check-in, stay, and departure.
• Efficiently address and resolve guest service requests and property issues through diligent work order management and follow-up.
• Demonstrate comprehensive knowledge of the property, including basic troubleshooting for Wi-Fi routers, televisions, appliances, and thermostats.
• Ensure the front desk and lobby area remain clean and orderly.
• Utilize extensive knowledge of Telluride and the surrounding area to recommend and promote additional activities and services.
• Effectively communicate with housekeeping and maintenance staff regarding room conditions and statuses.
• Conduct post-departure guest follow-up to build relationships that encourage repeat bookings and referrals, and manage lodging reservations.
• Perform additional duties as assigned.

Essential Job Requirements

• Education: A high school diploma is required; a college degree or equivalent experience is preferred.
• Experience: A minimum of one year in hospitality or customer service is preferred.
• Required Skills:
  • Proficiency in Microsoft Word, Excel, Outlook (email), and Open Table.
  • Flexible work schedule, including mornings, nights, weekends, and holidays.
  • Strong understanding of guest service needs, organizational skills, and the ability to multitask.
  • Ability to maintain concentration and effectively solve problems.
  • Capability to work cohesively with co-workers in a team environment.
• Preferred Skills:
  • Exceptional customer service skills.
  • Excellent communication abilities.
  • Attention to detail.
  • Polite and patient demeanor.
• Physical Requirements: Ability to ascend and descend stairs and lift, carry, push, or pull up to 20 pounds.