Guest Services Associate at Bear Creek Lodge - Part Time

Telluridelodging; Telluride (CO); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a dynamic team at a premier lodge in Telluride, where you will create a welcoming atmosphere for guests. This role involves providing exceptional concierge and front desk services, ensuring guest satisfaction from check-in to check-out. With your hospitality experience, you will address service requests, maintain a clean lobby, and offer insightful recommendations for local activities. If you thrive in a fast-paced environment and enjoy building relationships with guests, this position is perfect for you. Be part of a team that values dedication and exceptional service in a beautiful mountain setting.

Qualifications

• Minimum 1 year experience in hospitality or customer service preferred.
• Proficiency in Microsoft Office and Open Table required.

Responsibilities

• Coordinate all aspects of guest pre-arrival, check-in, stay, and departure.
• Address guest service requests and manage work orders efficiently.
• Recommend activities and services in the Telluride area.

Skills

Microsoft Word

Microsoft Excel

Microsoft Outlook

Open Table

Customer Service

Organizational Skills

Problem Solving

Multitasking

Communication Skills

Attention to Detail

Education

High School Diploma

College Degree or Equivalent Experience

Job description

Position Summary
Fostering a warm and welcoming atmosphere for all guests, owners, vendors, and coworkers. Offering comprehensive concierge and front desk services at Bear Creek Lodge, which encompasses tasks such as guest check-in and check-out, phone handling, computer operations, and providing recommendations for activities and dining options within the Telluride/Mountain Village area.

Applicants must have prior hospitality experience and be able to work evenings.

Essential Job Responsibilities

1. Coordinate all aspects of guest pre-arrival, check-in, stay, and departure.
2. Efficiently address and resolve guest service requests and property issues through diligent work order management and follow-up.
3. Demonstrate comprehensive knowledge of the property, including basic troubleshooting for Wi-Fi routers, televisions, appliances, and thermostats.
4. Ensure the front desk and lobby area remain clean and orderly.
5. Utilize extensive knowledge of Telluride and the surrounding area to recommend and promote additional activities and services.
6. Effectively communicate with housekeeping and maintenance staff regarding room conditions and statuses.
7. Conduct post-departure guest follow-up to build relationships that encourage repeat bookings and referrals, and manage lodging reservations.
8. Perform additional duties as assigned.

Essential Job Requirements

1. Education: A high school diploma is required; a college degree or equivalent experience is preferred.
2. Experience: A minimum of one year in hospitality or customer service is preferred.
3. Required Skills:
   1. Proficiency in Microsoft Word, Excel, Outlook (email), and Open Table.
   2. Flexible work schedule, including mornings, nights, weekends, and holidays.
   3. Strong understanding of guest service needs, organizational skills, and the ability to multitask.
   4. Ability to maintain concentration and effectively solve problems.
   5. Capability to work cohesively with co-workers in a team environment.
4. Preferred Skills:
   1. Exceptional customer service skills.
   2. Excellent communication abilities.
   3. Attention to detail.
   4. Polite and patient demeanor.
5. Physical Requirements: Ability to ascend and descend stairs and lift, carry, push, or pull up to 20 pounds.