Guest Services Associate at Bear Creek Lodge Part Time

Alpine Lodging Telluride; Telluride (CO); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player in the hospitality sector is seeking dedicated individuals to join their team in a vibrant location. This role involves fostering a welcoming environment and providing exceptional concierge and front desk services at a premier lodge. You will be responsible for coordinating guest experiences, addressing service requests, and utilizing your local knowledge to enhance guest stays. If you have a passion for hospitality and enjoy working in a dynamic team, this opportunity offers the chance to make a significant impact while enjoying the beautiful surroundings of Telluride. Join a team that values service excellence and creates memorable experiences for guests.

Qualifications

• 1+ year experience in hospitality or customer service preferred.
• Proficiency in Microsoft Office Suite and Open Table required.

Responsibilities

• Coordinate guest check-in, stay, and departure processes.
• Address guest service requests and property issues efficiently.
• Recommend local activities and dining options to guests.

Skills

Microsoft Word

Microsoft Excel

Microsoft Outlook

Open Table

Customer Service

Organizational Skills

Multitasking

Problem Solving

Teamwork

Attention to Detail

Education

High School Diploma

College Degree or Equivalent Experience

Job description

Position Summary: Fostering a warm and welcoming atmosphere for all guests, owners, vendors, and coworkers. Offering comprehensive concierge and front desk services at Bear Creek Lodge, which encompasses tasks such as guest check-in and check-out, phone handling, computer operations, and providing recommendations for activities and dining options within the Telluride/Mountain Village area.

Applicants must have prior hospitality experience and be able to work evenings.

Hiring for Summer - Start in Late May 2025

Essential Job Responsibilities

1. Coordinate all aspects of guest pre-arrival, check-in, stay, and departure.
2. Efficiently address and resolve guest service requests and property issues through diligent work order management and follow-up.
3. Demonstrate comprehensive knowledge of the property, including basic troubleshooting for Wi-Fi routers, televisions, appliances, and thermostats.
4. Ensure the front desk and lobby area remain clean and orderly.
5. Utilize extensive knowledge of Telluride and the surrounding area to recommend and promote additional activities and services.
6. Effectively communicate with housekeeping and maintenance staff regarding room conditions and statuses.
7. Conduct post-departure guest follow-up to build relationships that encourage repeat bookings and referrals, and manage lodging reservations.
8. Perform additional duties as assigned.

Essential Job Requirements

1. Education: A high school diploma is required; a college degree or equivalent experience is preferred.
2. Experience: A minimum of one year in hospitality or customer service is preferred.
3. Required Skills:
1. Proficiency in Microsoft Word, Excel, Outlook (email), and Open Table.
2. Flexible work schedule, including mornings, nights, weekends, and holidays.
3. Strong understanding of guest service needs, organizational skills, and the ability to multitask.
4. Ability to maintain concentration and effectively solve problems.
5. Capability to work cohesively with co-workers in a team environment.
4. Preferred Skills:
1. Exceptional customer service skills.
2. Excellent communication abilities.
3. Attention to detail.
4. Polite and patient demeanor.
5. Physical Requirements: Ability to ascend and descend stairs and lift, carry, push, or pull up to 20 pounds.