Guest Services Associate

Futures Recovery Healthcare; Tequesta (FL); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

401(K) Matching Program

Health, Dental, and Vision Insurance

Paid Time Off

Job summary

Futures Recovery Healthcare in Tequesta, FL is seeking a Guest Services Associate to join our team. Under the supervision of the Executive Concierge and Guest Services Supervisor, this role plans, organizes, and coordinates client services and supports admissions to ensure a welcoming, safe environment.

Responsibilities include direct client support, transportation to appointments, and effective communication with ancillary services.

Qualifications

• Hospitality experience required or preferred.
• Strong interpersonal and teamwork skills.
• Must be able to work well with clients and co-workers at all levels.

Responsibilities

• Provide direct support to clients in a therapeutic milieu.
• Ensure a safe environment for clients and transport them to appointments.
• Coordinate communications between client services and ancillary staff.
• Follow infection control guidelines and report safety issues to supervision.
• Attend in-service trainings and uphold facility policies and dress code.

Skills

Hospitality experience

Interpersonal skills

Team player

Education

High School Diploma

Bachelor's Degree Preferred

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Guest Services Associate

Regular Full-Time Technical Tequesta, FL, US

Futures Recovery Healthcare is a state-licensed, Joint Commission accredited behavioral healthcare provider located in Tequesta, Florida of Palm Beach County. At Futures, we are committed to treating the whole person, not just the behaviors. We have a holistic approach that is patient-centered. Our medical, clinical, behavioral health technicians, admissions, outreach, executive, culinary, alumni, and intake teams all work together to meet a patient where they are and allow them to heal and recover in a safe and nurturing environment, which is essential for whole healing and life-long mental wellness.

Under general direction of the Executive Concierge and Guest Services Supervisor, the Guest Services Associate plans, organizes, directs, coordinates and acts as liaison between assigned program areas. Assists the Director in the planning, implementation, and on-going evaluation of the quality and effectiveness of client care and support services.

Duties and Competencies:

• Provides direct support to clients in a therapeutic milieu.
• Provides a safe environment for clients.
• Transports clients for various scheduled appointments.
• Utilizes the company vehicles for transportation of clients.
• Instructs and confirms the company’s rules and regulations to new admissions.
• Orientates clients on the rules and regulations.
• Follow up on client accounts balances, when necessary.
• Evaluates quality of program on an ongoing basis.
• Facilitates communication with ancillary services.
• Build positive relationships with staff and physicians.
• Demonstrates adaptability and flexibility to changes in the work environment.
• Always follows Infection Control Guidelines.
• Reports personal symptoms of suspected illness or contagious diseases to the Infection Control Nurse.
• Completes and forwards copy of Incident Reports and any other safety/risk issues immediately to the Program Director.
• Answers and make business-related phone calls as needed.
• Adheres to facility standards concerning conduct, dress, attendance, and punctuality.
• Adheres to all company policies and procedures.
• Attends in-service training, when necessary.
• Attitude demonstrates a positive approach and commitment reflecting professionalism and ethical standards.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively with clients or employees of organization.
• Perform other duties as assigned by the supervisor and/or director.

Qualifications:

• High School Diploma, Bachelor's Degree Preferred
• Experience and skills in Hospitality
• None Required
• Must be able to work well with clients and co-workers at all levels. Must have strong interpersonal skills, be a team player, and have ethical conduct, flexibility, stress management skills, composure, personal effectiveness/credibility, technical capacity and initiative.
• 401(K) Matching Program
• Health, Dental, and Vision Insurance
• Paid Time Off

Futures Recovery Healthcare is an Equal Opportunity Employer

The Florida Care Provider Background Screening Clearinghouse (Clearinghouse) is a first-in-the-nation enterprise system for background screening results of individuals required by law to undergo screening for employment in positions that provide services to vulnerable populations, as mandated by section 435.12, Florida Statutes.

It exists for one main reason: to keep people safe.