Admissions Coordinator II

Futures Recovery Healthcare; Tequesta (FL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

401(K) Matching Program

Health, Dental, and Vision Insurance

Paid Time Off

Job summary

Futures Recovery Healthcare in Tequesta, FL seeks an Admissions Coordinator II to support census development and client intake. You will work with the admissions team to assess and admit clients, maintain confidentiality, and coordinate information with staff and referral sources.

Ideal candidates have two years of admission experience in behavioral health or addictions, strong organizational and communication skills, and proficiency with Microsoft Office, Salesforce, and EMR systems like KIPU.

Qualifications

• High School Diploma required; some college preferred.
• Minimum two years admission experience in Substance Abuse, Addictions and/or Mental Health environment.
• Proficient in Microsoft Office, Salesforce, and familiar with EMR software (KIPU).
• Strong customer/client focus and teamwork orientation.
• Ethical conduct and flexibility; confidentiality essential.

Responsibilities

• Receive and respond promptly to calls from referral sources or potential patients and assess needs.
• Record outcomes and perform follow-up calls as needed.
• Obtain information for inclusion/exclusion criteria and insurance details for benefits verification.
• Present clinical information to Admissions Manager or Shift Lead and document in Salesforce.
• Coordinate transportation and communicate with Admissions Manager; adhere to policies and procedures.

Skills

Customer focus

Teamwork

Ethical conduct

Flexibility

Computer literacy

Education

High School Diploma

Some College

Tools

Microsoft Office

Salesforce

KIPU EMR

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Admissions Coordinator II

Regular Full-Time Tequesta, FL, US

Futures Recovery Healthcare is a state-licensed, Joint Commission accredited behavioral healthcare provider located in Tequesta, Florida of Palm Beach County. At Futures, we are committed to treating the whole person, not just the behaviors. We have a holistic approach that is patient-centered. Our medical, clinical, resident assistant, admissions, outreach, executive, culinary, alumni, and intake teams all work together to meet a patient where they are and allow them to heal and recover in a safe and nurturing environment, which is essential for whole healing and life-long recovery.

The Admissions Coordinator II will participate in Futures census development efforts and communication to Futures Recovery Healthcare staff with retrospect to prospective clients. Will work as part of the admissions team assessing and receiving appropriate clients for admission. The Admissions Coordinator II must adhere to patient confidentiality guidelines, maintain a professional relationship with patients, work cooperatively with other staff, represent Futures in a professional manner and maintain good, professional skills.

Duties and Competencies:

• Receive and respond promptly to incoming calls from referral sources or potential patients, exchange information to identify patients’ needs and determine the treatment program’s ability to meet them
• Records the outcome of calls and makes follow-up calls as necessary.
• Obtains pertinent information as it relates to inclusionary and exclusionary criteria.
• Obtains insurance information where applicable and provide appropriate information for timely verification of benefits.
• Presents clinical information from prospective clients to the Admissions Manager or Shift Lead and record all information gathered in Salesforce.
• Develops and maintains a working knowledge of all services and resources provided by Futures and other services available within the referral community.
• Maintains a strong working knowledge of national and local referral sources including the proper procedures for the handling of particular referral source leads.
• Participates in all admissions department meetings.
• Assess appropriateness of admission by ensuring that all clients meet the criteria as described in Futures policy and procedures and Florida State DCF Substance Abuse, CARF and Joint Commission guidelines.
• Communicate client financial needs to Admissions Manager or Shift Lead.
• Helps facilitate transportation and travel arrangements for clients entering the program.
• Adheres to facility standards concerning conduct, dress, attendance, and punctuality.
• Adheres to all company policies and procedures.
• Attends in-service training, when necessary.
• Attitude demonstrates a positive approach and commitment reflecting professionalism and ethical standards.
• Performs other duties as assigned by the supervisor and/or director.

Qualifications:

• High School Diploma Required, Some College preferred.
• Minimum two years admission experience in Substance Abuse, Addictions and/or Mental Health Environment, preferred.
• Must possess the following skills
• Customer/client focus
• Teamwork orientation
• Ethical conduct, flexibility
• Must also have basic knowledge in using computers and basic office equipment.
• Must also be proficient in Microsoft Office, Salesforce, and familiar with using an EMR Software (i.e., KIPU).
• 401(K) Matching Program
• Health, Dental, and Vision Insurance
• Paid Time Off

Futures Recovery Healthcare is an Equal Opportunity Employer

The Florida Care Provider Background Screening Clearinghouse (Clearinghouse) is a first-in-the-nation enterprise system for background screening results of individuals required by law to undergo screening for employment in positions that provide services to vulnerable populations, as mandated by section 435.12, Florida Statutes . It exists for one main reason: to keep people safe.