Guest Services Associate

Wesley Willows Corporation

Rockford (IL)

On-site

USD 21,000 - 23,000

Part time

3 days ago

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Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

403(b) Retirement Plan with Employer/6

Life/AD&D Insurance

Short- & Long-Term Disability

Telemedicine

Wellness Programs

Employee Assistance Program

Job summary

Wesley Willows Corporation in Rockford, IL is seeking a part-time Guest Services Associate to warmly welcome residents and guests, answer phones, and provide clerical support using Microsoft Office and Google Workspace. This role involves varied evenings and weekends and is on-site at Wesley Willows in Rockford.

The position requires a high school diploma or equivalent and 1+ year of administrative experience, with the ability to learn new software quickly and maintain confidentiality in a

Qualifications

High school diploma or equivalent.
1+ year of administrative, receptionist, or clerical experience.
Proficient with Microsoft Office and Google Workspace.
Able to learn new software quickly.

Responsibilities

Welcome residents, guests, and staff professionally
Answer phones and provide clerical support, including scanning, copying, mail, and packages
Use Microsoft Office, Google Workspace, Outlook, and other computer systems for daily operations
Track visitors, submit work orders, create nameplates, and maintain records
Support departments with administrative and technology-related tasks
Maintain confidentiality and follow emergency procedures

Skills

Microsoft Office

Google Workspace

Data entry

Communication skills

Organizational skills

Education

High school diploma or equivalent

Job description

Guest Services Associate
$15.00- $17.00/hour | Part-time, varied evenings and weekends
Location:Wesley Willows | Rockford, IL

Why Join Us?

Make an Impact: This is your opportunity to make a difference in the lives of others
Competitive Pay: $15.00–$17.00/hour | Credit given for experience
Flexible Schedule:Part time position with varied hours.Weekends are 7:00-2:00 or 2:00-9:00, weeknights are 3:00-9:00, holidays required.
Supportive Team: We value our team members just as much as the people we serve

What You'll Do:

Welcome residents, guests, and staff professionally
Answer phones and provide clerical support, including scanning, copying, mail, and packages
Use Microsoft Office, Google Workspace, Outlook, and other computer systems for daily operations
Track visitors, submit work orders, create nameplates, and maintain records
Support departments with administrative and technology-related tasks
Maintain confidentiality and follow emergency procedures

What You'll Need:

High school diploma or equivalent
1+ year of administrative, receptionist, or clerical experience
Strong computer skills including:
- Microsoft Office (Word, Excel, Outlook)
- Google Workspace
- Email, data entry, and office systems
Ability to learn new software quickly
Strong communication and organizational skills

Benefits for Qualified Employees:

Financial Wellness Perks:Access earned wages before payday throughZayZoon, plus tools and resources to support your financial wellbeing.
Medical Insurance
Dental Insurance
Vision Insurance
Flexible Spending Accounts
403(b) Retirement Plan with Employer Match
Life/AD&D Insurance
Short- & Long-Term Disability
Accident, Critical Illness, and Hospital Indemnity Insurance
Mail Order Pharmacy
Telemedicine
Wellness Programs
Employee Assistance Program

We are an Equal Opportunity Employer and are committed to a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, ancestry, disability, medical condition, genetic information, marital status, veteran or military status, citizenship status, pregnancy (including childbirth, lactation, and related conditions), political affiliation, or any other status protected by applicable federal, state, or local laws. We are committed to providing an inclusive and accessible recruitment process. If you require accommodations during the interview process, please let us know. Reasonable accommodations will be provided upon request to ensure equal opportunity for all applicants.

Applicants for this position must be able to produce a negative drug test. Applicants may be subject to a background check. Employees in this position must be able to satisfactorily perform the essential functions of the position. If requested, this organization will make every effort to provide reasonable accommodations to enable employees with disabilities to perform the position’s essential job duties. As markets change and the Organization grows, job descriptions may change over time as requirements and employee skill levels evolve. With this understanding, this organization retains the right to change or assign other duties to this position.

Our Commitment to Health & Safety The wellbeing of our residents and team members is our top priority. To help keep everyone safe, we ask all team members to receive a yearly flu shot (with medical and religious exemptions available), While we do not require the COVID-19 vaccine for employment, we do collect vaccination status in accordance with health guidelines. This helps us keep our community informed, safe, and prepared. Candidates must also complete a QuantiFERON Gold TB Blood Test as part of their pre-hire drug screen and physical.

Due to the safety-sensitive nature of skilled nursing services and participation in Medicare and Medicaid programs, employment is contingent upon successful completion: