Guest Services Associate

wesleywillows; Rockford (IL); On-site; USD 21,000 - 25,000; Part time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Flexible Spending Accounts

403(b) Retirement Plan with Employer

Job summary

WesleyWillows in Rockford, IL is seeking a Guest Services Associate to warmly welcome residents, guests, and staff while handling clerical tasks and visitor logistics. This part-time role offers weekend and evening shifts and pays $15.00-$18.00 per hour.

Responsibilities include answering phones, tracking arrivals, preparing nameplates, processing mail, and supporting multiple departments with admin duties. High school diploma required; prior customer service preferred.

Qualifications

• Requires a high school diploma or equivalent.
• 1 year of customer service or administrative experience preferred.
• Proficient in computer use and strong verbal and written communication.

Responsibilities

• Greet residents, guests, and staff as the welcoming face.
• Answer phones and provide professional clerical support (copying, scanning, mail, packages).
• Track visitor arrivals and departures and notify departments as needed.

Skills

Customer service

Administrative experience

Computer literacy

Written communication

Education

High school diploma

Tools

MS Office

Job description

Guest Services Associate

$15.00 - $18.00/hour | Part-Time

Location: Peterson Meadows | 6401 Newburg Rd, Rockford, IL 61108

Why Join Us?

• Make an Impact: This is your opportunity to make a difference in the lives of others
• Competitive Pay: $15.00–$18.00/hour | Credit given for experience
• Flexible Schedule: Part-time with weekend and evening shifts as needed.Monday-Friday 3:30pm-9:00pm & Saturday -Sunday 7:00am-2:00pm & 2:00pm-9:00pm.
• Supportive Team: We value our team members just as much as the people we serve

What You'll Do:

• Serve as the welcoming face for residents, guests, and staff
• Answer phones and provide professional clerical support (copying, scanning, mail, packages)
• Track visitor arrivals and departures and notify appropriate departments
• Generate nameplates, submit work orders, and retrieve mail
• Support multiple departments with administrative duties
• Follow emergency protocols and maintain a polished, confidential, and respectful demeanor

What You'll Need:

• High school diploma or equivalent (required)
• Minimum of one year of customer service or administrative experience(preferred)
• Computer proficiency and strong communication skills, both verbal and written (required)
• Must be at least 18 years of age or older (required)

Benefits Available to Qualified Employees:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Accounts
• 403(b) Retirement Plan with Employer Match
• Life/AD&D Insurance
• Short- & Long-Term Disability
• Accident, Critical Illness, and Hospital Indemnity Insurance
• Mail Order Pharmacy
• Telemedicine
• Wellness Programs
• Employee Assistance Program

We are an Equal Opportunity Employer and are committed to a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, ancestry, disability, medical condition, genetic information, marital status, veteran or military status, citizenship status, pregnancy (including childbirth, lactation, and related conditions), political affiliation, or any other status protected by applicable federal, state, or local laws. We are committed to providing an inclusive and accessible recruitment process. If you require accommodations during the interview process, please let us know. Reasonable accommodations will be provided upon request to ensure equal opportunity for all applicants.

Applicants for this position must be able to produce a negative drug test. Applicants may be subject to a background check. Employees in this position must be able to satisfactorily perform the essential functions of the position. If requested, this organization will make every effort to provide reasonable accommodations to enable employees with disabilities to perform the position’s essential job duties. As markets change and the Organization grows, job descriptions may change over time as requirements and employee skill levels evolve. With this understanding, this organization retains the right to change or assign other duties to this position.

Our Commitment to Health & Safety

The wellbeing of our residents and team members is our top priority. To help keep everyone safe, we ask all team members to receive a yearly flu shot (with medical and religious exemptions available), While we do not require the COVID-19 vaccine for employment, we do collect vaccination status in accordance with health guidelines. This helps us keep our community informed, safe, and prepared. Candidates must also complete a QuantiFERON Gold TB Blood Test as part of their pre-hire drug screen and physical.

Due to the safety-sensitive nature of skilled nursing services and participation in Medicare and Medicaid programs, employment is contingent upon successful completion of:

• Illinois Health Care Worker Background Check Act Screening
• National, State, County Criminal Background Checks
• Federal and state exclusion screening (OIG/Medicare/Medicaid)
• Pre-employment drug screening (including marijuana)
• Verification of work authorization
• Applicable registry verification (CNA. Nurse)
• Motor vehicle record view for positions requiring driving