Guest Services Associate

City of Portland, Maine; Portland (ME); On-site; USD 29,466 - 33,145; Part time

Benefits offered by this job

Free employee health insurance

Thirteen paid holidays

Sick, vacation, and personal leave

Life, dental, vision insurance

Choice of retirement plans

Access to City recreation facilities

Job summary

The City of Portland, Maine is seeking a part-time Facilities Guest Services Staff member. This role involves ensuring safety and security at City Hall, assisting guests, managing visitor check-ins, and monitoring the premises. Strong communication skills, a High School Diploma or GED, and a valid Class C driver’s license are required. This union position offers a competitive hourly pay ranging from $21.39 to $24.06, along with excellent benefits and a supportive work environment.

Qualifications

• Effective communication skills, including active listening and speaking.
• Ability to follow security protocols and procedures.
• Must remain calm in stressful situations.

Responsibilities

• Monitor safety and security at City Hall.
• Check in guests using City appointment software.
• Greet customers with respect and provide assistance.

Skills

Strong communication skills

Multitasking

Situational awareness

Flexibility

Basic computer skills (spreadsheets, Google Suite)

Education

High School Diploma or GED

Job description

FACILITIES GUEST SERVICES STAFF - Portland Parks, Recreation, and Facilities Department

Part-Time 30 hours a week

Job Summary

Our Guest Services team (three to four at all times) is responsible for safety and security duties at City Hall, checking in guests using City appointment software and handing out relevant forms to guests as necessary. This position also notifies departments of incoming visitors and deliveries and is responsible for detecting suspicious activity, preventing vandalism, thefts and other malicious behavior. This position will open and secure City Hall on a daily basis, place outdoor signage at visitor points of entry, retrieve signage at the end of each shift. In addition, the Facilities Guest Services Team will greet customers with respect and a positive attitude, provide general assistance to customers with questions, guide customers to the proper department or website and direct customers to public restrooms. This position will also monitor suspicious behavior and alert appropriate authorities if a concern is encountered, perform periodic walk-throughs of the building and monitor activity outside of the building as needed, and will maintain a daily log. Guest Services Personnel also monitor and assist during after hours meetings including City Council meetings. Assists with some Election Operations.

Necessary Requirements

• Strong and effective communication skills, including strong active listening and speaking skills.
• Ability to maintain security protocols by following established procedures.
• Ability to multitask and be aware of your surroundings.
• Ability and willingness to work a flexible work schedule, basic computer skills including spreadsheets and Google Suite and ability to sit/stand or walk throughout the shift.
• Ability to remain calm during unusual occurrences, disturbances, or other stressful situations and ability to operate security and telecommunications systems.

Special Requirements

• High School Diploma or GED
• Previous experience as security guard or receptionist or other closely related occupation.
• Must possess a valid Class C driver’s license and maintain a good driving record.

Expected Hours/Schedule

This position is 30 standard hours, with the ability to work additional hours.

Salary & Benefits

This is a union position, CEBA – Grade 8 – Pay range $21.39-$24.06 per hour.

The City of Portland prides itself on its outstanding benefits and collegial and mission-driven work environment. City benefits include:

• Free employee health insurance with the completion of wellness incentives
• Thirteen paid holidays
• Sick, vacation, and personal leave
• Life, dental, vision and income protection insurances
• Choice of retirement plans, including a pension plan
• Use of City recreation facilities
• Fitness ReimbursementDiscount on professional development programs through USM and Thomas College

Offers of employment are contingent upon the completion of a satisfactory criminal background check.

Equal Opportunity Employer

The City of Portland believes that to do our best work, our employees need to reflect the diverse, vibrant community we serve. We are an equal opportunity employer and are committed to celebrating all dimensions of diversity in the workplace. Applicants are considered without regard to race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, age, veteran status, disability, or any other applicable legally protected characteristics. If you need to request a reasonable accommodation, please call 207-874-8624 or email [e-mail].