Guest Services Associate

SkyLand Ranch; Pigeon Forge (TN); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

401(k) with 5% company match

Paid weekly

Opportunities for professional growth

Job summary

SkyLand Ranch in Pigeon Forge, TN, is seeking a Guest Services Associate to be the first point of contact for guests at our exciting attraction. In this role, you will greet and educate customers, efficiently process transactions, and maintain a welcoming environment.

We offer diverse scheduling options from full-time to seasonal roles, along with competitive pay, benefits, and opportunities for professional growth. Join our fun family work environment and enjoy perks such as medical insurance and a 401(k) plan!

Qualifications

• Must greet customers professionally with a friendly attitude.
• Ability to educate guests about attractions and pricing.
• Experience in handling cash transactions is a plus.

Responsibilities

• Welcomes customers promptly and courteously.
• Answers questions to educate guests on available options.
• Operates Point-of-Sale system efficiently.
• Maintains a clean and sanitary work area.

Skills

Customer service

Point-of-Sale operation

Communication

Upselling strategies

Job description

Description

We're building our team!!

Come be a team member of the most fun attraction in the Smokies, featuring the longest coaster in Tennessee!

As a Guest Services Associate you will be our customers first impression of our company so you must exceed their expectations. You will greet every guest and educate them by explaining our attractions and pricing. Using our Point-of-Sale system, you will efficiently process the customers transaction following appropriate company policies and procedures. Maintain a welcoming atmosphere for our guests and a great work environment for your fellow team members is a must.

Our park will be open year-round so we have positions that will fit your needs! Whether you are looking for a new career, extra hours, change of pace, or summer job we have something for you!

• Full Time, Part Time, Seasonal
• Day Shift, Mid-shift, Evening Shift
• Medical, Dental, Vision, and Life insurance options for Full Time Team Members
• Great Pay including bonus and incentive programs
• Paid weekly
• Opportunity for professional growth and advancement
• Perfect for College Students looking to earn money during the Summer and School Breaks!
• Great way for Teachers to stay busy during down times or get a break from the classroom!
• Fun family work environment
• Exchange Program with other local attractions
• Team Member Events
• PTO Program
• 401(k) with 5% company match

Rocky Top Mountain Coaster is an equal opportunity employer and we value diversity. All employment is decided based on qualifications, merit, and business needs.

Responsibilities

• Welcomes customers promptly with a professional and friendly attitude.
• Asks and answers questions to educate our guests on all aspects of the attraction and options available.
• Participate in upsell strategies as directed by management.
• Properly operate the Point-of-Sale system and efficiently and accurately handle cash and other forms of payment.
• Display knowledge of all coupons, vouchers, and other special ticket types available.
• Maintain a clean and sanitary work environment.
• Identify and handle any customer concerns and complaints involving Management when necessary.
• Must be able to maintain a quick and efficient pace when completing transactions to ensure a great customer experience.

Management reserves the right to change and/or add to these duties at any time.