Guest Services Associate

Residence Inn Wilmette, IL; Normal (IL); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player in hospitality seeks a friendly and organized individual to join their team. This role focuses on delivering exceptional customer service, ensuring that every guest feels welcomed and valued. You'll be responsible for checking in guests, addressing their needs, and maintaining high service standards. With flexible shifts and opportunities for growth, this position is perfect for those who thrive in a team environment and are passionate about hospitality. Join a dynamic team that values fun and camaraderie while providing top-notch service to guests.

Benefits

401(k)

Dental Insurance

Employee Discounts

Health Insurance

Paid Time Off

Vision Insurance

Medical Options for Full-Time Employees

Regular Bonus Opportunities

DailyPay Access

$250 Referral Bonus

Qualifications

• Highly organized with strong guest service knowledge.
• Good verbal and written communication skills are required.

Responsibilities

• Ensure efficient and courteous treatment of all guests.
• Address guest concerns and maintain high service standards.
• Supervise bell staff to ensure friendly guest interactions.

Skills

Customer Service

Communication Skills

Organizational Skills

Team Leadership

Basic Computer Skills

Computational Ability

Job description

Benefits:

• 401(k)
• Dental insurance
• Employee discounts
• Health insurance
• Paid time off
• Vision insurance

Company Overview:

We provide the best in hospitality - to our employees and our guests. We offer seasonal work and full-time careers; flexible schedules and steady employment; extra cash or career growth. We hire friendly employees who provide quality service.

Job Summary:

Fast, fun, and friendly are the main characteristics of this position. Checking in guests during peak hours, showing that classic “customer service” smile, and always having fun with this awesome team is what we want from you. We want to help answer guest questions and make their stay as enjoyable as we possibly can. If you are a people kind of person, then we want you for this position.

These are 8 hour shifts that range from 7am-3pm, 3pm-11pm, and 11pm-7am.

Responsibilities:

• Ensure that all guests are being treated in an efficient and courteous manner and that all standards are being applied by all staff members.
• Address all guest concerns and ensure follow up is complete.
• Assist in the daily maintenance of room inventory status to achieve optimal levels of revenue while maintaining high levels of guest expectations.
• Supervise the activities and the service levels of the bell staff to ensure that the arrival, departures and all other guest contact are conducted in an efficient and friendly manner.

Qualifications:

• Highly organized.
• Must possess a thorough knowledge of guest service and satisfaction.
• Requires good communication skills, both verbal and written.
• Most tasks are performed in a team environment with the employee acting as a team leader.
• Must possess basic computational ability.
• Must possess basic computer skills.

Additional Benefits/Perks:

• Medical, Dental, and Vision options for full-time employees.
• Paid time off and 401(k) for full-time employees.
• All employees get discounts on hotels across the country! Get franchise rates at all hotels within the same brand plus discounts on other hotels managed by ZMC Hotels.
• Regular opportunities for bonuses.
• $250 referral bonus for you and a referred associate.
• DailyPay: access to your already earned wages before payday.
• Opportunities for upward mobility and growth within the company.