Guest Services Associate

ZMC Hotels; Normal (IL); On-site; USD 10,000 - 60,000; Full time

Job summary

ZMC Hotels is looking for a Guest Services Associate who is fast, fun, and friendly. This role involves checking in guests, addressing concerns, and ensuring a high level of service is maintained. We value friendliness and are committed to making guest stays enjoyable while providing opportunities for career growth.

Benefits

Medical, Dental, and Vision options for full-time employees

Paid time off and 401(k) for full-time employees

Employee discounts on hotels across the country

Regular opportunities for bonuses

$250 referral bonus for you and a referred associate

DailyPay: access to your already earned wages before payday

Opportunities for upward mobility and growth within the company

Qualifications

• Must possess a thorough knowledge of guest service and satisfaction.
• Requires good communication skills, both verbal and written.
• Most tasks are performed in a team environment with the employee acting as a team leader.

Responsibilities

• Ensure that all guests are being treated in an efficient and courteous manner.
• Assist in the daily maintenance of room inventory status.
• Supervise the activities and the service levels of the bell staff.

Skills

Organizational skills

Communication skills

Team leadership

Basic computational ability

Basic computer skills

Job description

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Company Overview

We provide the best in hospitality - to our employees and our guests. We offer seasonal work and full-time careers; flexible schedules and steady employment; extra cash or career growth. We hire friendly employees who provide quality service.

Company Overview

We provide the best in hospitality - to our employees and our guests. We offer seasonal work and full-time careers; flexible schedules and steady employment; extra cash or career growth. We hire friendly employees who provide quality service.

Job Summary

Fast, fun, and friendly are the main characteristics of this position. Checking in guests during peak hours, showing that classic “customer service” smile, and always having fun with this awesome team is what we want from you. We want to help answer guest questions and make their stay as enjoyable as we possibly can. If you are a people kind of person, then we want you for this position.

These are 8 hour shifts that range from 7am-3pm, 3pm-11pm, and 11pm-7am.

Responsibilities:

• Ensure that all guests are being treated in an efficient and courteous manner and that all standards are being applied by all staff members.
• Address all guest concerns and ensure follow up is complete
• Assist in the daily maintenance of room inventory status to achieve optimal levels of revenue while maintaining high levels of guest expectations.
• Supervise the activities and the service levels of the bell staff to ensure that the arrival, departures and all other guest contact are conducted in an efficient and friendly manner.
  
  
  

Qualifications:

• Highly organized.
• Must possess a thorough knowledge of guest service and satisfaction.
• Requires good communication skills, both verbal and written.
• Most tasks are performed in a team environment with the employee acting as a team leader.
• Must possess basic computational ability.
• Must possess basic computer skills.
  
  
  

Benefits/Perks:

• Medical, Dental, and Vision options for full-time employees
• Paid time off and 401(k) for full-time employees
• All employees get discounts on hotels across the country! Get franchise rates at all hotels within the same brand plus discounts on other hotels managed by ZMC Hotels
• Regular opportunities for bonuses
• $250 referral bonus for you and a referred associate
• DailyPay: access to your already earned wages before payday
• Opportunities for upward mobility and growth within the company

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitality

Referrals increase your chances of interviewing at ZMC Hotels by 2x

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