Guest Services Associate

Barber Museum; Birmingham (AL); Hybrid; USD 23,000 - 26,000; Part time

Job summary

Barber Vintage Motorsports Museum in Birmingham, AL seeks a part-time Guest Services Associate to greet visitors, facilitate sales, and answer questions about exhibits, events and the gift shop.

The role includes front desk duties, ticketing and store operations, cash handling, and delivering friendly, informative service in a fast-paced, team-oriented environment.

Qualifications

• 1–2 years of public-facing experience, preferably in a museum or retail setting.
• Exceptional customer service and interpersonal skills.
• Strong verbal and written communication abilities.
• Able to work in a flexible, fast-paced environment.

Responsibilities

• Greet visitors and act as the initial point of contact for guests.
• Conduct ticketing sales and POS transactions; manage cash and card payments.
• Assist with store merchandising, pricing, restocking and inventory counts.
• Provide accurate information about exhibits, programs and events.

Skills

Customer service

Team oriented

Communication skills

Conflict resolution

Flexible and fast-paced

Patience and professionalism

Education

Public-facing experience preferred (museum/retail)

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Guest Services Associate

Part Time Barber Vintage Motorsports Museum, Birmingham, AL, US

Salary Range: $17.50 To $19.00 Hourly

Purpose:

To perform a wide variety of technical and clerical work related to the operation of the museum.To greet museum visitors in a friendly and positive manner; efficiently facilitate sales and transactions; and correctly answer inquires for information about the Museum's exhibits, events and gifts shop products.

Examples of Duties:

• Acts as the welcoming initial point of contact and concierge for all museum guests, visitors and clients. Prioritizes excellent customer service and the visitor experience over all other tasks.
• Provides accurate and timely customer information via friendly, engaging phone support.
• Performs opening and closing functions for the front desk and the museum store through established procedures
• Conducts ticketing sales, retail sales, and membership sign-ups & sales through use of POS systems. Handles cash and credit card transactions.
• Becomes knowledgeable about the museum, its history, exhibits, programs and special events, and communicates this information to guests
• Maintains highest standards of both visual appearance and operability of all public spaces, including main lobby, entryways, exhibits, front desk, and the museum store.
• Understands and maintains all building safety, security and loss prevention policies and procedures.
• Assists in display and restock/reorder of front of house collateral and ticket package promotional items.
• Assists in store with pricing, restock, merchandise displays, and inventory counts.
• Greet Guest
• Provides general information about the museum, exhibits and the community
• Takes admission and fees using a Point of Sale system
• Answers the telephone and fields calls to appropriate staff members
• Handles and balances cash and related paper entries
• Assists with sales and inventory in the Museum Shop
• Relays accurate information about planned programs/events
• May assist with informal tours of the museum to individuals and groups
• Ensure that all displays and supplies are well stocked at all times.
• Maintain daily operation of the museum reception area.

Required Qualifications and Experience:

• Exceptional customer services skills and experience
• Able to work in a multifaceted, team-oriented environment
• Strong oral presentation and communication skills, both verbal and written
• Adept at conflict resolution and problem solving
• Able to work in a flexible, fast-paced environment
• Exhibits patience, professional demeanor, even temper, and good manners in stressful and changing situations
• 1-2 years experience working with the public preferably in a museum or retail capacity