Valet Assistant Guest Services Manager

EPGS; Tampa (FL); In loco; USD 42.000 - 59.000; Tempo pieno

Descrizione del lavoro

Evolution Parking & Guest Services is seeking an Assistant Guest Services Manager to help oversee valet operations and guest experiences. You will greet guests professionally and support the Guest Services Manager in coordinating activities to ensure smooth service and high quality.

The role requires strong customer service, excellent communication, and the ability to manage schedules, payroll data, and daily stand-ups across shifts in a fast-paced environment.

Competenze

• Associates Degree or relevant experience required.
• HRIS experience such as ADP is preferred.
• Strong customer service and communication abilities.

Mansioni

• Assist in coordinating all valet operations and guest services.
• Greet and acknowledge guests in a friendly, professional manner.
• Support schedule creation, payroll data and daily huddles.
• Enforce dress code, hygiene guidelines and safety standards.
• Provide feedback for performance reviews and staff development.

Conoscenze

Customer service

Communication

Organizational skills

Team collaboration

Multitasking

Formazione

Associate degree

High school diploma or GED

Strumenti

ADP HRIS

Descrizione del lavoro

Job Summary

The Assistant Guest Services Manager will be responsible for assisting the Guest Services Manager in overseeing and coordinating all activities related to the Valet operations The Assistant Guest Services Manager will proactively approach greet and acknowledge all customers in a friendly professional manner and provide quick responsive customer service

Essential Responsibilities

• Ensure each guest receives outstanding service by providing a friendly environment which includes proactive greeting and thanking each guest
• Assist the Guest Services Manager in coordinating all activities related to valet operation
• Recommend measures to improve performance guest satisfaction and increase efficiency
• Perform Evolution and Forbes Standards training as required
• Assist the Guest Service Manager in conducting the Daily Huddle during all shifts
• Authorize and manage break schedules and other shift options as required
• Ensure standards of professionalism and cleanliness are always maintained
• Recruit qualified applicants for each position; ensuring adequate staff meet operational requirements
• Provide feedback to the Guest Service Manager for associate performance reviews and driving evaluations
• Provide input on personnel actions such as hiring promotions disciplinary measures and termination
• Ensure quality assurance and management visibility to maintain high standards of quality reliability and safety
• Motivate and persuade team members to provide exceptional service
• Assist the Guest Services Manager in monitoring and enforcing established dress code and hygiene guidelines including being properly identified consistently applied and followed
• Prepare schedules and compile payroll data as requested by the Guest Services Manager
• Assist with processing deposit verifications and auditing cash flow tip pool ticket counts key counts car counts and management approved complimentary parking
• Conduct lot inspections and suggest functional improvements as requested by the Guest Services Manager
• Assist the Guest Services Manager with prompt investigation of claims providing support whether denied or approved
• Other duties as assigned

Minimum Education Required

Associates Degree High School Diploma or GED required or relevant working experienceUnderstanding of general business practices including accounting human resources and customer service

Minimum Experience Required

Experience in valet parkingValid US Drivers License2 years in a management positionExperience with HRIS platforms such as ADPExperience with Customer Service

Skills Required

Strong customer service and client relationship skillsExcellent oral and written communication skillsStrong technology proficiencyStrong organizational skills with a proven track record of meticulous attention to detail and accuracyAbility to collaborate effectively and work as part of a teamExceptional attention to detail and ability to multitask in a fast paced deadline driven environment

Evolution Parking & Guest Services is proud to be an Equal Opportunity Employer with opportunities for advancement All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability age protected veteran status or other protected categories