Guest Services Assistant (FSC)

The Institute for Human Services, Inc.; Honolulu (HI); On-site; USD 23,000 - 28,000; Full time

Job summary

The Institute for Human Services, Inc. in Honolulu, HI is seeking a Guest Services Assistant (Food Safety Certified) to coordinate and deliver timely meals to all IHS guests.

The role involves planning meals, following the menu, and working with volunteers to ensure ingredients or service meet program needs. You will provide exceptional guest service, help maintain a clean, safe kitchen, and comply with food safety standards.

Qualifications

• Experience in commercial kitchens, soup kitchens, or large-scale cafeterias.
• Direct service or customer-facing work with disenfranchised or medically fragile populations.
• Basic computer skills including Google email and Microsoft applications.

Responsibilities

• Provide excellent guest service aligned with IHS's mission and values.
• Prepare and serve meals per sanitation standards and dietary requests.
• Keep kitchen and meal service areas clean and safe; report hazards.
• Store and rotate donated food per USDA guidance.
• Set up workstations for upcoming meal service.

Skills

Homelessness knowledge

Interpersonal communication

Customer service

Integrity and patience

Flexible and multitask

Job description

The Institute for Human Services (IHS) is Hawaii's most comprehensive human services agency dedicated to ending and preventing homelessness. For over 45 years, we've been at the forefront of creating tailored solutions for those in crisis, offering a continuum of care that includes emergency shelters, housing programs, health services, employment assistance, and outreach.

The Guest Services Assistant (Food Safety Certified) cooks, coordinates and ensures timely meal service to all IHS guests. This position plans and prepares according to the meal service menu and work collaboratively with volunteer groups/individual volunteers providing ingredients or service in the IHS meal program kitchen. The Guest Services Assistant (Food Safety Certified) provides exceptional guest service and ensure the welfare, health and safety of all IHS guests.

Compensation

Starting from $17.00 hourly up to $20.00, dependent on experience.

Essential Functions

• Demonstrate excellent customer service consistent with the standards contained in the Vision, Mission, and Values of the organization.
• Prepare and serve meals in accordance with food sanitation standard, proper temperature and meal program policies/procedure; Ensure special dietary needs or program food requests are met as appropriate.
• Assist and ensure that shelter/site premises including meal prep, storage and service areas are clean and organized; ensure the environment is free from safety/health hazards and report potential hazards or dangerous situations to Manager or Maintenance Dept. for repair schedules or immediate action.
• Properly store, rotate and utilize donated food items/pantry items according to best practices, USDA recommendations and as directed by the manager.
• Prep and set up work stations for the next meal service.

Required Knowledge/Skills/Abilities

• Knowledge of homelessness and the issues associated with it; mental health and substance abuse issues.
• Good interpersonal and written communication skills with an emphasis on conflict resolution.
• Excellent people and customer service skills.
• Possess personal qualities of integrity, patience and commitment to mission.
• Flexible and able to multitask; can work within an ambiguous, fast-moving environment.

Required Education And Experience

• One year experience in commercial kitchens, soup kitchens and/or large scale cafeteria settings.
• Six months to one year of direct service or customer related experience working with disenfranchised or medically fragile populations.
• Basic computer skills; able to navigate Google email, Microsoft applications and databases.

Expected Hours Of Work

Hours include some evenings, weekends and holidays. Hours and days may vary based on the needs of the organization. Must be available to work one or more of the following shifts as scheduled.

• 4:30 AM - 1:00 PM
• 11:00 AM - 7:30 PM

IHS is an Equal Opportunity Employer, maintains a Drug and Alcohol-free Workplace, and is proud to be an employer of national service.