Guest Services Assistant Department Manager PM

Festival Foods; Milwaukee (WI); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a dynamic team as a Guest Services Assistant Manager at a leading grocery store, where your leadership will enhance guest experiences and drive service excellence. This role involves managing a dedicated team, optimizing operations, and ensuring safety standards are met. With a focus on community and employee well-being, you'll enjoy a supportive work environment that values your contributions. This is not just a job; it's an opportunity to grow and make a difference in the lives of your guests and coworkers alike. If you're passionate about customer service and team development, this position is perfect for you.

Benefits

15% Associate Discount

Weekly Pay

Vision & Dental Insurance

401(k) Plan

Employee Stock Ownership Plan

Paid Parental Leave

Fitness Reimbursement Program

Qualifications

• High school education or equivalent experience with at least 1 year in grocery.
• Strong decision-making and organizational skills required.

Responsibilities

• Reinforce company values and lead the team during shifts.
• Oversee department productivity and ensure safety compliance.

Skills

Customer Service

Leadership

Decision-Making

Organizational Skills

Safety Awareness

Education

High School Diploma or Equivalent

Job description

Location : Name

West Allis

Position Type

Full-Time

Company Overview

ABOUT FESTIVAL FOODS:

We are a Wisconsin family- and employee-owned grocer that is committed to giving back to the communities it serves and providing guests with exceptional service and value. We operate +40 full-service supermarkets across the state of Wisconsin.

At Festival, people are at the top of our list. You’ll see it in everything from our daily interactions to how we treat our guests – even in our extensive associate benefits and programs.

Job Summary

Join our Festival Foods team as a Guest Services Assistant Manager – PM!

Job Title: Guest Services Assistant Manager - PM

FLSA Status: Hourly

Reports to: Guest Services Manager

External Job Description

What You’ll Do:

As a Guest Services Assistant Manager - PM at Festival Foods, your responsibilities will include:

• Uphold Company Culture: Reinforce Festival Foods values throughout the store, ensuring an exceptional guest experience by leading the team during afternoon and evening shifts.
• Drive Guest Service Excellence: Set clear performance expectations, guiding associates to deliver outstanding customer service daily.
• Support Team Growth: Assist in the development and supervision of Guest Services associates, including facilitating Bagger training and fostering a productive, customer-focused environment.
• Optimize Operations: Oversee department productivity and labor, aligning staffing levels to meet business needs and achieve target goals.
• Ensure Safety & Compliance: Maintain loss prevention (asset protection) policies and enforce safety programs to create a secure work environment.
• Honor Commitments: Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences.
• Collaborate with the Team: Perform other duties as assigned.

What We’re Looking For:

To succeed as a Festival Foods Guest Services Assistant Manager - PM, you should have:

• Relevant Experience: High school education or equivalent experience, with at least 1 year in grocery and 6 months in a leadership role like Customer Service Representative.
• Strong Decision-Making Skills: A solid understanding of customer service operations, with the ability to make timely and effective decisions.
• Excellent Interpersonal Skills: Ability to communicate effectively with guests and associates while managing a diverse team in a fast-paced environment.
• Organizational Skills: Strong organizational, oral, and written communication skills, with the capacity to lead, educate, and train others.
• Safety Awareness: A thorough understanding of all safety policies, with the ability to apply on-the-job safety training to recognize and address safety hazards.

Physical Demands and Work Environment:

The physical demands and work environment described below is representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• The employee must possess the ability to stand in place for long periods of time; walk in the store; bend, stoop and kneel regularly.
• This position requires the employee have the ability to have full range of upper body motion in order to occasionally lift product. Requires the ability to perform repetitive tasks for prolonged periods of time.
• Working conditions consist primarily of a temperature-controlled environment. The ability to work outside assisting guests, monitoring associates and conditions for short periods of time is necessary.

Work Schedule:

The Guest Services Assistant Manager - PM is a full-time, hourly position. The schedule typically includes afternoons and evenings (12pm-8pm), with availability required for 3-4 evenings per week, including weekends.

This role offers an opportunity to lead and grow within a dynamic team while providing excellent service to our guests during peak hours.

Benefits Overview

WHY YOU'LL LOVE IT HERE:

• Associate Discount: Enjoy an industry-leading 15% off your grocery purchases for you and your immediate household!
• Weekly Pay & Premium Pay: Hourly associates are paid weekly, providing more frequent access to their funds. Part-time store associates are paid a $1 premium per hour on Sundays and select holidays. Hourly full-time store associates receive time and a half on Sundays and select holidays.
• Two-Week Advanced Scheduling: Better Planning. Better Balance. We provide our associates with their schedules two weeks in advance, offering greater predictability & flexibility.
• Vision & Dental Insurance: Part-time and full-time associates are eligible for vision insurance and two dental coverage options that are designed to fit your needs.
• Support: Our associates receive support for their total well-being; including 3 weeks of paid parental leave, a fitness reimbursement program offering savings off of fitness membership fees; our EAP (Employee Assistance Program) and LEAPCare Care Coaches, which provide associates confidential care related to hospital visitation, conflict resolution, stress management, marriage or divorce, family issues and depression or anxiety.
• Save for Your Future: Offering both a 401(k) and Employee Stock Ownership Plan, we’re proud to support our associates in planning for retirement by offering two retirement savings plans. The 401(k) plan empowers associates to save a portion of their paychecks for retirement. Festival Foods has an annual discretionary match to help our associates reach their savings goals. Our ESOP is a retirement plan above and beyond a 401(k) plan that gives associates “free” ownership in the company and an opportunity to share in Festival’s growth and success. Associates are given shares based on their years of service and earnings.

At Festival Foods we are committed to providing an environment of mutual respect where equal employment opportunities are available to all. We are dedicated to building a top-notch team of skilled, experienced and service-oriented associates who represent a variety of backgrounds, perspectives, and talents. Festival Foods believes that diversity and inclusion among our teammates, products, and our community strengthen our ability to serve our guests, as we seek to recruit, develop and retain the most talented people.

Location : Address

11111 W Greenfield Ave

Location : City

West Allis

Location : State/Province

WI

Location : Postal Code

53214