Guest Services Ambassador: Warm Hospitality

Hilton; Bozeman (MT); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Travel perks

ESPP discount

Paid parental leave

Caregiving support

Crisis concierge

Mental health resources

PTO

Health plans

Retirement plans

Job summary

Hilton is seeking a Guest Service Agent in Bozeman to greet guests, check them in and out, and provide local knowledge and recommendations. Responsibilities include delivering warm hospitality, up-selling hotel services, and resolving guest inquiries with care and urgency.

The role emphasizes exceptional customer service, teamwork, and maintaining Hilton’s renowned hospitality standards. Training and growth opportunities are available within a global brand.

Responsibilities

• Deliver a warm welcome: Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance
• Support efficient check-out: Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately
• Provide hotel and local knowledge: Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries
• Promote hotel services: Use up-selling techniques to recommend hotel amenities and maximize room and service revenue
• Delight our guests: Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications

Job description

Hilton is seeking a Guest Service Agent in Bozeman to greet guests, check them in and out, and provide local knowledge and recommendations. Responsibilities include delivering warm hospitality, up-selling hotel services, and resolving guest inquiries with care and urgency.

The role emphasizes exceptional customer service, teamwork, and maintaining Hilton’s renowned hospitality standards. Training and growth opportunities are available within a global brand.