Guest Services Ambassador

We-Ko-Pa Casino Resort; Scottsdale (AZ); On-site; USD 17,000 - 25,000; Full time

Job summary

We-Ko-Pa Casino Resort is seeking a Front Desk Agent in Scottsdale. You will greet guests, check them in/out, answer inquiries, manage reservations, and handle special requests to ensure a memorable stay.

The role requires strong guest service, good computer skills, and experience at a similar sized resort/hotel. Knowledge of Opera or similar systems is preferred, with a 40-hour work week and regular full-time status.

Qualifications

• Minimum 1 year of front desk experience at a resort/hotel is required.
• Customer service or guest service experience in a high-service environment is required.
• Strong guest service experience is expected.
• Strong computer skills are required.
• Agyliss/Opera knowledge is preferred.

Responsibilities

• Greet guests and manage check-in/check-out procedures.
• Answer inquiries and assist with reservations.
• Promote hotel services and amenities to guests.
• Coordinate with other departments to arrange services for guests.
• Keep updated on hotel offerings and maintain communication logs.

Skills

Guest service

Communication skills

Computer skills

English proficiency

Tools

Opera PMS

Agyliss

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Regular Full-Time Scottsdale, AZ, Fort McDowell, AZ, US

JOB TITLE: FRONT DESK AGENT

DEPARTMENT NAME: GUEST SERVICES

REPORTS TO: FRONT DESK SUPERVISOR

SALARY: DOE

POSITION STATUS: Regular Full-Time, FLSA EXEMPT

HOURS PER WEEK: 40

POSITION DESCRIPTION:

As a Front Desk Agent at our Four Diamond Resort & Casino, you are the first point of contact for guests and set the tone for their overall experience. You will greet guests warmly, handle check-in and check-out procedures, answer inquiries, manage reservations, and accommodate special requests to ensure an unforgettable stay. Your goal is to create a welcoming atmosphere, uphold the standards of a Four Diamond establishment, and leave every guest with a positive impression.

ESSENTIAL DUTIES:

This list of tasks is ILLUSTRATIVE ONLY and does not comprehensively list all functions and tasks performed by positions in this class.

• Provides exceptional guest service to both external and internal guests by maintaining and exhibiting the We-Ko-Pa Way: Smile and Greet, Name and Meet, Thank you and Goodbye.
• To create 100% guest satisfaction by providing efficient and effective front desk service.
• Provides guests with assistance at the front desk during the check-in and check-out processes and throughout their stay.
• Greets guests and processes hotel registration.
• Keeps current on hotel accommodations, services, and area attractions.
• Responds to customer inquiries for information.
• Arranges for services requested by the guest by working with other departments as appropriate.
• Stay current with developments in the hotel by reviewing and updating the communication log.
• Maximizes revenue and cash flow by promoting hotel services and adhering to credit and inventory control processes.
• Offers guests updated rooms and promotes hotel amenities, food & beverage outlets, and services.
• Makes reservations in accordance with the hotel’s yield management practices.
• Processes customer credit at check-in in accordance with hotel policy
• Identifies and records special billing instructions and notifies the Accounting.
• Obtains appropriate approvals and signatures.
• Must be able to read, write, and speak English.
• Follows hotel policy on cash banks.
• Performs other duties as required.

EDUCATION AND/OR EXPERIENCE:

• A minimum of one (1) year of experience at the front desk of a similar-sized Resort/Hotel is required.
• Or similar customer service or guest service experience in a high-service environment
• Strong guest service experience
• Strong Computer Skills
• Agyliss / Opera knowledge is preferred.

INDIAN PREFERENCE:

Preference will be given to qualified applicants from federally recognized Indian tribes. To be considered for Indian Preference, you must submit your Certificate of Indian Blood (CIB) with your application.